Lea Chicoine Email & Phone Number

Irvine, California, United States

Owner, Bishops cuts/color, 2 locations 2017 - Present● Launched and managed two successful small businesses using management, planning, andorganizational skills to employ 20+ employees.● Established and led daily operations including payroll, taxes, HR, budget planning, inventory,and marketing to bring businesses to profitability in very challenging economic environment.● Trained and mentored management staff on customer relations, employee retention, and salesgoals to create a successful, professional, and friendly organizational cluture.

Aliso Viejo, California, United States

● Managed firmware and semiconductor development projects and teams to bring multipleproducts to market for major manufacturers.● Engaged high-level stakeholders including senior leaders, clients, and technical teams aroundproject timelines and challenges ensuring clear expectations and commitment to shared goals.● Identified plans and resources required to meet project goals and objectives; includingmanaging and monitoring vendor performance through regular strategy reviews to maintainlower costs to ensure KPIs were achieved.

Aliso Viejo, California, United States

Enabled timely delivery of robust products by developing test plans for an SDK, enabling theSDK to be released to major manufacturers, shortening the development process andincreasing time-to-market speed.● Rescued stalled project and delivered on time and within budget by updating project plans andgaining buy-in from stakeholders for redirecting technical personnel and assets.● Drove initiative to expand collaboration between engineers, QA, and 3rd party languagetranslation vendors by improving logistics used to transfer data between companies; ensuringdeliverables were ready for global market.● Served as technical liaison and conflict mediator between engineering, management, sales andmarketing, quality assurance and vendors, to increase intradepartmental cooperation; leading tosmoother release processes.

Aliso Viejo, California, United States

Assumed ownership of planning and scheduling while working with external vendors to alignaround execution and reporting, saving $750K in annual external testing costs.● Led successful early testing effort of multi-OEM mobile print platform by interfacing andcoordinating test and development efforts done by stakeholders from multiple majormanufacturers, cementing organization’s technical contribution to the multi-vendor project.● Managed geographically diverse team of 12 employees, overseeing hiring, training, andprofessional growth of employees, creating a global team ready to support product releases,resulting in additional, nearly 24-hour, testing resources, that benefitted multiple projects byallowing faster response time to incoming and ongoing technical issues.● Championed and facilitated new technology skills training for team members leading to robustteam capabilities and greater utilization throughout product lifecycle.● Standardized documentation to support component design and application, thereby establishinga more organized, consistent and efficient system accessible to all stakeholders

Aliso Viejo, California, United States

Improved defect triage procedures enabling developers to more quickly diagnose and fix bugs.● Supported product managers and development teams across phases of testing from planning toexecution, troubleshooting and reporting within high-volume, agile environment.● Created test cases and scripts to maintain cohesive team approach to product development.● Trained and guided onsite and offshore team members in QA standards, policies, andprocedures to create a more stringent set of processes better aligned with industry standards.● Produced and maintained technical documentation for project reference.

Master Of Science (Ms), Information Technology

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies, Magna Cum Laude