Lea H. Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

Supervise, train, and evaluate a staff of six quality management coordinators and one records specialist.Develop and provide companywide training on pertinent quality management topics (i.e. critical incident reporting, confidentiality and HIPAA guidelines, etc.)Review and adjust policies, procedures, and processes to ensure that programs remain compliant.

Phoenix, Arizona, United States

• Supervise, train, and evaluate a staff of four behavioral health case managers
• Monitor, analyze, and redesign workflow, procedures, and processes to bring the company into compliance with Joint Commission, state, and federal standards.
• Establish and maintain policies and procedures that are reviewed and approved by Executive Directors, to ensure that programs fulfill all obligations required by external oversight agencies; and develop and implement.
• Develop and implement methods and procedures for monitoring work activities in order to keep management informed of current overall quality status including identified improvement opportunities.
• Prepare the Agency’s licensing and accreditation process to ensure compliance with state guidelines and prepare annual quality assurance reports for approval
• Manage the Agency’s incident reporting processes in compliance with contracted agencies’ regulations as well as state regulations.

Phoenix, Arizona, United States

• Monitored and analyzed monthly, quarterly, and annual reports from various quality management programs to track trends related to benchmark standards.
• Managed and analyzed statistical data and specifications to determine benchmark standards
• Developed and maintained systems for outcome measures
• Developed Performance Improvement Targets for quality, service, and efficiency
• Implemented systems and maintained databases to ensure that services conformed to regulatory requirement.
• Assisted with quality control audits.

Phoenix, Arizona, United States

• Counseled continuing students and/or parents regarding University policy and procedures, registration, progression requirements (focused on graduation date expedition) and payment options (focused on responsible.
• Collected all required paperwork and documentation for progression requirements and selected payment options (including financial aid reapplication).
• Financially cleared students, ensuring all matters were appropriately attended to well in advance of a course start, incorporating funding strategies as needed to keep students in attendance and progressing toward.
• Ensured all matters or issues related to academic compliance were attended to and/or resolved well in advance of a course start, incorporating intervention strategies, as needed.
• Monitored student schedules to ensure only applicable courses related to their degree were selected and satisfactory academic performance was achieved.
• Served as a student advocate to navigate through university policy and procedure.

Chicago, Illinois, United States

• Provided customer service for both parents and students with questions surrounding registration, billing, transcripts, and payment options
• Utilized conflict resolution techniques to resolve tense situations regarding registration and/or billing
• Coordinated billing cycles for all undergraduate and graduate students
• Coordinated the Employer Reimbursement Program, insuring that all students included on the plan are correctly coded and billed
• Maintained databases for payment history and student records

Phoenix, Arizona, United States

• Clinical Case Management
• Supervised high risk youth (i.e. youth with sexually maladaptive behaviors, youth struggling with substance abuse, youth leaving detention)) and provided appropriate interventions in crisis situations including.
• Maintained client confidentiality and formed therapeutic/professional relationships
• Completed referrals for ancillary services, assessments, and evaluations to other agencies as required
• Completed intakes, admissions, and transfer procedures
• Interfaced with outside agencies including Maricopa family and criminal court systems related to the progress of clients.

Master'S Degree, Clinical Psychology

Bachelor'S Degree, Psychology

High School Diploma