Lea Hake Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

• Coordinated day-to-day housing operations for 15,000 students byefficiently coordinating and overseeing housing assignment logistics
• Collaborated with staff to analyze work process design, workflow, and technology solutions with online student application and dashboards to streamline, automate, and improve overall process for users
• Collaborated with staff to establish analytical strategies, streamlineproduction, and manage production timelines for department
• Created and maintained documentation of process, guidelines, tools,and training aids for students, staff, and stakeholders
• Created, maintained, and supported reports that tracked studenthousing activity to ensure data integrity and consistent reporting fordepartment and stakeholders

• Managed day-to-day operations pertaining to scheduling, budgeting, labor forecasting, inventory forecasting, and sales forecasting to ensure key point indicators were met.
• Created and lead an environment for 42 direct reports that encouraged maximum individual and team effectiveness
• Increased stores sales by analyzing, planning, implementing, and communicating a business improvement plan to employees and stakeholders
• Reduced turnover rates by identifying gaps in training processes and scheduling
• Increased store operation scores by analyzing and monitoring employee use of inventory, ordering, and labor

Avondale, Arizona

• Assisted in managing schedule and scope for 2 new store opens to ensure maintaining of deliverables and budget
• Led teams by planning, scheduling, and executing all stages of newstore opens by assessing sales projections, inventory management, and labor forecasting
• Lead hiring and training for 2 new stores by creating and delivering an 6 week on-boarding and training program for over 80 new employees
• Created opportunities to engage with District peers by leading the launch of new company practices by planning, creating, checking, and adjusting plans for each individual store
• Provided weekly updates on objectives and identified any issues or opportunities pertaining to customer service, company policies and procedures, and key performance indicators

Las Cruces, New Mexico; El Paso, Texas; Flagstaff, AZ; Avondale, Arizona

• Ensured proper floor management during high volume daily and seasonal periods
• Identified opportunity gaps to better the customer and employee experience
• Improved relationships with customers by ensuring concerns were addressed and their needs met
• Monitored inventory levels, limiting product waste and ensuring demand was met
• Created an inventory tracker to help manager store ordering and product waste to increase sales

Flagstaff, Arizona Area

Created a marketing strategy for the men’s tennis team, including managing fan experience elements.Assisted with game day operations pertaining to game day logistics, in game script writing, fan experience, and in game promotions. Assisted with marketing initiatives geared toward promoting athletic sponsored events, home game sponsor promotions, and.

Flagstaff, Arizona

Coordinated events for a variety of clients including sports teams, churches, international students and high-profile representatives.Served as a liaison between clients and the university.Ensured housing, facility, and dining expectations were met.Followed contract guidelines and sales procedures to meet organizational sales goals.

Bachelor Of Science - Bs, Hotel, Motel, And Restaurant Management, Graduate

Hotel Restaurant Tourism Managment, Junior