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Lea Howard-Johnson Email & Phone Number
Service Delivery Manager
at
Version 1
1 work email found
@capita.co.uk
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Milton Keynes, England, United Kingdom
Company size
Who is Lea Howard-Johnson? Overview
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Quick answer
Lea Howard-Johnson is listed as Service Delivery Manager at Version 1, a with 3388 employees, based in Milton Keynes, England, United Kingdom. AeroLeads shows a work email signal at capita.co.uk and a matched LinkedIn profile for Lea Howard-Johnson.
Lea Howard-Johnson previously worked as SC Cleared Service Delivery Manager Team Leader at Capita and SC Cleared Service Delivery Manager at Telefónica Tech.
Company email context
Email format at Version 1
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*@capita.co.uk
68% confidence
AeroLeads found 1 current-domain work email signal for Lea Howard-Johnson. Compare company email patterns before reaching out.
Profile bio
About Lea Howard-Johnson
A Senior Service Delivery Manager and Team Leader with over 20 years of service delivery, contract, management and stakeholder expertise. As SDM Team Leader I oversee a dedicated team of 9 Service Delivery Managers, ensuring we consistently hit our SLAs and maintain full client satisfaction. My team's goal is to uphold service integrity, seamlessly manage operational issues, and foster strong relationships with our clients.In my role as Senior Service Delivery Manager I navigate the operational, contractual, and project landscapes, working closely with my client's senior management to align our services with their business objectives. My ITIL4 and SC clearance are testament to my commitment to service delivery excellence, upholding high security standards across all facets of my work.
Listed skills include Itil, Service Management, Service Improvement, Customer Satisfaction, and 45 others.
Current workplace
Lea Howard-Johnson's current company
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Version 1
9 roles · 36 years
Lea Howard-Johnson work experience
A career timeline built from the work history available for this profile.
Sc Cleared Service Delivery Manager Team Leader
Service Delivery Manager - Team Leader. I am responsible for 9 Service Delivery Managers within Capita’s Experience Division. I am point of escalation for all service issues, as well as being responsible for overseeing the delivery of services to clients, ensuring, SLAs and OLA’s are achieved and high levels of customer satisfaction, are achieved and maintained by my team.
Jul 2024 - Oct 2024
Sc Cleared Service Delivery Manager
SC cleared Service Delivery Manager, responsible for one of Telefonica Tech's tier 1 clients. I was the point of contact for anything operational, contractual or project related, as well as being a point of escalation. I work with my clients’ senior management teams to forge strong relationships, build trust, and understand their business goals and challenges.
May 2022 - Jun 2024
Senior Service Contract Manager
Senior Service Contract Manager providing a single point of contact for all delivery, contractual & commercial responsibility to several of Capita’s Tier 1 Clients. Accountable for the end to end running of the WAN, LAN & Network managed services. Responsible for on-site technical Engineering team, TDAs & Implementation Engineers.
Dec 2017 - May 2022
Senior Service Delivery Manager
Senior Service Delivery Manager based on Customer Site. I managed a large on-site team delivering full end-to-end delivery of a large infrastructure managed service. I was also responsible for all contracted services, staff management & P&L.
Dec 2016 - Dec 2017
Senior Service Delivery Manager
I was responsible for co-coordinating the delivery of services into key Enterprise Customers. I played a vital role in creating long-term, healthy, service provider to customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the role is the governance across all areas of the services including service management, incident and change management, continual service improvement and customer satisfaction as well as ensuring the highest level of operational service delivery. I was also a key facilitator in the review and development of processes and in particular driving through Continual Service Improvements
Feb 2014 - Dec 2016
Uk Head Of Software Support
A Department Head responsible for the end-to-end Operational Delivery & Support of the Oracle, AX Dynamics & Data Management Software Support Teams & Clients. Accountable for Governance, Transition & Transformation of new Customers & their support into steady state delivery as well as Software, Test and Release Management.
2011 - 2013
~2 yrs
Senior Account Delivery Manager
A Senior Account Delivery Manager responsible for full managed services of several Tier 1 HP Accounts. I successfully ran and had responsibility for the management of delivery & transition solution teams spanning the globe in UK&I, North America and India.
1999 - 2009
~10 yrs
Sc Cleared Service Delivery Manager
Implementing, Transition & On-going Service Delivery of a new IT installation for the MoD.
1991 - 1999
~8 yrs
Team & coworkers
Colleagues at Version 1
Other employees you can reach at version1.com. View company contacts for 3388 employees →
MÁ
Miguel Ángel Martín Rojas
Colleague at Version 1Greater Granada Metropolitan Area, Spain
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KJ
Kim Johnston
Colleague at Version 1Belfast Metropolitan Area, United Kingdom
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HP
Hardik Patil
Colleague at Version 1Pune, Maharashtra, India
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KM
Keith Milligan
Colleague at Version 1Dundonald, Northern Ireland, United Kingdom
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BS
Bhumika Singh
Colleague at Version 1Bengaluru, Karnataka, India
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GH
Gillian Hickey
Colleague at Version 1Clonakilty, County Cork, Ireland
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MB
Max Blackhall
Colleague at Version 1Basingstoke, England, United Kingdom
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SW
Sarah Ward
Colleague at Version 1Macclesfield, England, United Kingdom
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PF
Peter Farr
Colleague at Version 1Belfast Metropolitan Area, United Kingdom
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AC
Ann Chan
Colleague at Version 1United Kingdom
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Miguel Ángel Martín Rojas
Colleague at Version 1Greater Granada Metropolitan Area, Spain
View →
KJ
Kim Johnston
Colleague at Version 1Belfast Metropolitan Area, United Kingdom
View →
HP
Hardik Patil
Colleague at Version 1Pune, Maharashtra, India
View →
KM
Keith Milligan
Colleague at Version 1Dundonald, Northern Ireland, United Kingdom
View →
BS
Bhumika Singh
Colleague at Version 1Bengaluru, Karnataka, India
View →
GH
Gillian Hickey
Colleague at Version 1Clonakilty, County Cork, Ireland
View →
MB
Max Blackhall
Colleague at Version 1Basingstoke, England, United Kingdom
View →
SW
Sarah Ward
Colleague at Version 1Macclesfield, England, United Kingdom
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PF
Peter Farr
Colleague at Version 1Belfast Metropolitan Area, United Kingdom
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AC
Ann Chan
Colleague at Version 1United Kingdom
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FAQ
Frequently asked questions about Lea Howard-Johnson
Quick answers generated from the profile data available on this page.
What company does Lea Howard-Johnson work for?
Lea Howard-Johnson works for Version 1.
What is Lea Howard-Johnson's role at Version 1?
Lea Howard-Johnson is listed as Service Delivery Manager at Version 1.
What is Lea Howard-Johnson's email address?
AeroLeads has found 1 work email signal at @capita.co.uk for Lea Howard-Johnson at Version 1.
Where is Lea Howard-Johnson based?
Lea Howard-Johnson is based in Milton Keynes, England, United Kingdom while working with Version 1.
What companies has Lea Howard-Johnson worked for?
Lea Howard-Johnson has worked for Version 1, Capita, Telefónica Tech, Mphasis, and Csi Ltd.
Who are Lea Howard-Johnson's colleagues at Version 1?
Lea Howard-Johnson's colleagues at Version 1 include Miguel Ángel Martín Rojas, Kim Johnston, Hardik Patil, Keith Milligan, and Bhumika Singh.
How can I contact Lea Howard-Johnson?
You can use AeroLeads to view verified contact signals for Lea Howard-Johnson at Version 1, including work email, phone, and LinkedIn data when available.
What skills is Lea Howard-Johnson known for?
Lea Howard-Johnson is listed with skills including Itil, Service Management, Service Improvement, Customer Satisfaction, Service Delivery, It Service Management, Managed Services, and It Management.
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