Supervisor
CurrentResponsibilities :• I coordinated all the restaurant’s daily operations to ensure the smooth and efficient running of both the dine-in and take-away sections and the online delivery platform.• I efficiently managed stock levels, placed the daily orders, monitored deliveries, and kept records of the invoices.• I promptly and meticulously dealt with customer queries and issues while ensuring that the standards of service were applied in every area.• I skillfully trained and supervised new team members by playing an active role in coaching and developing junior staffs’ skills.Achievements :• I drafted and implemented SOPs designed to improve floor and kitchen performances.• I actively participated in the winning of the Deliveroo “Best Chinese Restaurant in Ireland 2024” award.• I ensured good communication between the different teams (floor staff, kitchen staff, suppliers, and managers).• I coordinated with the kitchen team to ensure efficient and open communication in terms of service and food quality.• I promoted the restaurant brand by participating in several social media posts.