Dedicated IT support and customer service professional with over 5 years of experience in providing exceptional support and managing access control. Proven ability to address complex issues, maintain high customer satisfaction, and ensure seamless operations. Adept at handling IT ticketing systems and performing receptionist duties with a strong focus on security and client relations. Actively pursuing an Associate's degree and holding a CompTIA Security+ certification. Seeking to leverage my skills and experience to contribute effectively to a dynamic team