Léa L. Email & Phone Number

Lille, Fr

- Managing a Portfolio of 15 clients split between international markets (mainly US and UK) and the french market. I am focusing my expertise on the customer experience of the retail, property Management and tourism/catering sectors.- Managing the entire customer journey, from the onboarding and project life to the renewal phase. - Helping the clients maximize their customers' satisfaction with our intelligence platform by providing advises on how to collect the data (NPS, satisfaction,… Show more - Managing a Portfolio of 15 clients split between international markets (mainly US and UK) and the french market. I am focusing my expertise on the customer experience of the retail, property Management and tourism/catering sectors.- Managing the entire customer journey, from the onboarding and project life to the renewal phase. - Helping the clients maximize their customers' satisfaction with our intelligence platform by providing advises on how to collect the data (NPS, satisfaction, verbatims etc) and how to use our AI tools to identify the pain points and areas of improvement. This includes product trainings, workshops and regular monitoring. - Working closely with the product team to help them transform our platform into a product matching our values as well as the clients' needs. - Maximizing customer satisfaction, retention and expansion (upsell) Show less

Lille, Hauts-De-France, France

- Portfolio of 60 customers Mid-market in different industries : retail, recruitment agencies, aeronautic, personal care, schools and training organization.- Multi-product expert in a HR tech SaaS : Jobboard (Meteojob), SCW and video interview platform. - Responsable of the client' success from the onboarding to the renewal phase, working closely with the sales, care and technical team.- Maximize customer satisfaction, retention and expension (upsell and cross-sell).- Product… Show more - Portfolio of 60 customers Mid-market in different industries : retail, recruitment agencies, aeronautic, personal care, schools and training organization.- Multi-product expert in a HR tech SaaS : Jobboard (Meteojob), SCW and video interview platform. - Responsable of the client' success from the onboarding to the renewal phase, working closely with the sales, care and technical team.- Maximize customer satisfaction, retention and expension (upsell and cross-sell).- Product adoption and delivery value to the customers : touchpoints with the customers, webinars and global trainings. Show less

Lille, Hauts-De-France, France

- Respond to the customer's requests and help solve their problems effectively (Integrations issues, platform questions, user's accesses, communication products, etc)- Main bridge beetween the CSMs, sales, technical and product team- Provide feedback on product improvements to the product and tech teams - Create articles to document the knowledge base and processes

Lille, Hauts-De-France, France

Customer Service Agent at MINT Energy (formerly Planète OUI)

Lille, Hauts-De-France, France

Région De Lille, France

Emploi étudiant

Taipei City, Taiwan

Work exchange contract in a hostel in Taipei.

Séoul, Corée Du Sud

Working as an hotel staff for my 2 months internship

Internship in Leroy Merlin Buying center (French Chain of DIY, decorating, garden and home improvement stores).Missions entrusted during the internship :- Logistic- Purchasing

Bachelor Degree, Applied Languages English / Spanish

- Languages : English and Spanish communication, grammar and history - General : Economy, law, accounting, project management

Applied Languages

Erasmus + exchange program

Bachelor'S Degree, Business Administration

Baccalauréat, Economique Et Social, Spécialité Mathématiques