Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Lea Mapp is listed as Senior Operations Manager-Contract Administration at NYC School Construction Authority (SCA), a with 774 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Lea Mapp.
Lea Mapp previously worked as Chief M/WBE Compliance Officer at New York City Department Of Design & Construction and Customer Care Supervisor II/Project Supervisor at Jpmorgan Chase. Lea Mapp holds Mba, Business Administration And Management, General from St. Joseph'S College.
This section adds company-level context without repeating Lea Mapp's masked contact details.
Review company-level records connected to Lea Mapp before choosing the right outreach path.
Operations ManagerFunctional Strategy ● Staffing and Directing ● Evaluation and ControlQualified Six Sigma Green Belt. Instrumental in: Developing a corporate Bench Strength Analysis process; the development of Just-In-Time (JIT) staffing; nationalizing the non-clinical service centers; the New York office Utilization Review Accreditation Commission (URAC) workgroup. Developed and led the dedicated Employee Assistance Program (EAP) Team. Business SkillsOperations- Inbound Call Center Management- Develop and implement policies and procedures to ensure consistency with regard to quality controls and maintenance of call center operations- Manage procedures for organizing and controlling call flow of ACD system- Utilize reporting tools to track performance, data mining and managing KPIs- Build high performing teams and create efficiency through work load balancing- Financial management as it relates to staffing and incentives- Maintain corporate culture by increasing motivationStaffing & Development- Recruit, evaluate and performance manage staff- Foster efficiency through staffing strategies for best practices and added value- Oversee staffing and scheduling for ACD coverage and planning- Create growth through internal development and training
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Long Island City, New York, United States
Responsible for planning and overseeing the day-to-day activities for operational and administrative matters related to the solicitation process of construction, non-construction, and personal services contracts. Develop and make recommendations concerning policies and procedures. Translate organization strategy into plans, programs and objectives.
Long Island City, New York
As a Senior Program Coordinator, led the initiatives for outreach and industry relations.Led the agency’s robust M/WBE program; providing comprehensive guidance and assistance to the agency’s contracting units and program divisions so that they met M/WBE goals. • Planned, implemented, and managed all aspects of the agency’s annual M/WBE utilization plan and ensured compliance. • Reviewed M/WBE Compliance Unit policies, staff roles and responsibilities to ensure unit efficiency. • Utilized M/WBE data and metrics to monitor and track agency progress towards its M/WBE utilization goal and developed new strategies as needed. • Created presentations and briefing reports for the Office of the Commissioner and stakeholders. • Served as the agency liaison to the Department of Small Business Services, the Mayor’s Office of Contract Services, and the Mayor’s Office of M/WBE.
Brooklyn, New York, United States
Conducted quality control audits escalated from first mortgage loans and home equity account issues • Modified the program to enhance effectiveness and sustain quality assurance • Supervised a team of Research Analysts by providing continuous coaching and development • Communicated and tracked business goals, objectives, and Key Performance Measures (KPMs). • Ensured compliance with state and federal laws • Implemented internal audit process that decreased the error rate from 4% to 0%
New York, New York, United States
Developed and lead a team of supervisors and associate staff ensuring adherence to company policies and procedures and achievement of quality and productivity goals. • Ran daily, weekly, and monthly metrics used to monitor and disseminate data quality feedback regarding performance guarantees. Reports lead to improvement of data quality scores of 95%, improved answered times of 30 seconds and abandonment rates less than 3%. • Managed multiple projects simultaneously, while shifting priorities to meet constantly effectively and efficiently changing business needs
Other employees you can reach at nycsca.org. View company contacts for 774 employees →
William A. (Bruce) Miller
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
AK
Aleksander Kuna, Aia
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
VL
Vicki Lam, Pe
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
AR
Atiqur Rahman
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
NM
Nicole Monteiro
Colleague at Nyc School Construction Authority (Sca)New York City Metropolitan Area, United States
View →
TB
Thomas Bransky
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
MT
Mccarthy Terry
Colleague at Nyc School Construction Authority (Sca)Bronx, New York, United States
View →
MK
Michelle Khan
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
OS
Osip Shteynberg
Colleague at Nyc School Construction Authority (Sca)New York, United States
View →
SL
Sophia Lee
Colleague at Nyc School Construction Authority (Sca)New York City Metropolitan Area, United States
View →
Quick answers generated from the profile data available on this page.
Lea Mapp works for NYC School Construction Authority (SCA).
Lea Mapp is listed as Senior Operations Manager-Contract Administration at NYC School Construction Authority (SCA).
Lea Mapp is based in New York City Metropolitan Area, United States while working with NYC School Construction Authority (SCA).
Lea Mapp has worked for Nyc School Construction Authority (Sca), New York City Department Of Design & Construction, Jpmorgan Chase, and Health Net Inc. - Mhn.
Lea Mapp's colleagues at NYC School Construction Authority (SCA) include William A. (Bruce) Miller, Aleksander Kuna, Aia, Vicki Lam, Pe, Atiqur Rahman, and Nicole Monteiro.
You can use AeroLeads to view verified contact signals for Lea Mapp at NYC School Construction Authority (SCA), including work email, phone, and LinkedIn data when available.
Lea Mapp holds Mba, Business Administration And Management, General from St. Joseph'S College.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Lea Mapp you were looking for.
