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Lea Mapp Email & Phone Number

Senior Manager, Operations-Contract Administration at NYC School Construction Authority (SCA)
Location: New York City Metropolitan Area, United States, United States 4 work roles 2 schools
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Current company
NYC School Construction Authority (SCA)
Role
Senior Manager, Operations-Contract Administration
Location
New York City Metropolitan Area, United States, United States
Company size
774 employees

Who is Lea Mapp? Overview

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Quick answer

Lea Mapp is listed as Senior Manager, Operations-Contract Administration at NYC School Construction Authority (SCA), a company with 774 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Lea Mapp.

Lea Mapp previously worked as Senior Operations Manager-Contract Administration at Nyc School Construction Authority (Sca) and Chief M/WBE Compliance Officer at New York City Department Of Design & Construction. Lea Mapp holds Mba, Business Administration And Management, General from St. Joseph'S College.

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NYC School Construction Authority (SCA)

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Profile bio

About Lea Mapp

Operations ManagerFunctional Strategy ● Staffing and Directing ● Evaluation and ControlQualified Six Sigma Green Belt. Instrumental in: Developing a corporate Bench Strength Analysis process; the development of Just-In-Time (JIT) staffing; nationalizing the non-clinical service centers; the New York office Utilization Review Accreditation Commission (URAC) workgroup. Developed and led the dedicated Employee Assistance Program (EAP) Team. Business SkillsOperations- Inbound Call Center Management- Develop and implement policies and procedures to ensure consistency with regard to quality controls and maintenance of call center operations- Manage procedures for organizing and controlling call flow of ACD system- Utilize reporting tools to track performance, data mining and managing KPIs- Build high performing teams and create efficiency through work load balancing- Financial management as it relates to staffing and incentives- Maintain corporate culture by increasing motivationStaffing & Development- Recruit, evaluate and performance manage staff- Foster efficiency through staffing strategies for best practices and added value- Oversee staffing and scheduling for ACD coverage and planning- Create growth through internal development and training

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Lea Mapp's current company

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NYC School Construction Authority (SCA)
Nyc School Construction Authority (Sca)
Senior Manager, Operations-Contract Administration
united states
Website
nycsca.org
Employees
774
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4 roles

Lea Mapp work experience

A career timeline built from the work history available for this profile.

Senior Operations Manager-Contract Administration

Current
Nyc School Construction Authority (Sca)

Long Island City, New York, United States

Responsible for planning and overseeing the day-to-day activities for operational and administrative matters related to the solicitation process of construction, non-construction, and personal services contracts. Develop and make recommendations concerning policies and procedures. Translate organization strategy into plans, programs and objectives.

May 2024 - Present

Chief M/Wbe Compliance Officer

New York City Department Of Design & Construction

Long Island City, New York

  • As a Senior Program Coordinator, led the initiatives for outreach and industry relations.Led the agency’s robust M/WBE program; providing comprehensive guidance and assistance to the agency’s contracting units and.
  • Planned, implemented, and managed all aspects of the agency’s annual M/WBE utilization plan and ensured compliance.
  • Reviewed M/WBE Compliance Unit policies, staff roles and responsibilities to ensure unit efficiency.
  • Utilized M/WBE data and metrics to monitor and track agency progress towards its M/WBE utilization goal and developed new strategies as needed.
  • Created presentations and briefing reports for the Office of the Commissioner and stakeholders.
  • Served as the agency liaison to the Department of Small Business Services, the Mayor’s Office of Contract Services, and the Mayor’s Office of M/WBE.
Jan 2015 - May 2024

Customer Care Supervisor Ii/Project Supervisor

Jpmorgan Chase

Brooklyn, New York, United States

  • Conducted quality control audits escalated from first mortgage loans and home equity account issues
  • Modified the program to enhance effectiveness and sustain quality assurance
  • Supervised a team of Research Analysts by providing continuous coaching and development
  • Communicated and tracked business goals, objectives, and Key Performance Measures (KPMs).
  • Ensured compliance with state and federal laws
  • Implemented internal audit process that decreased the error rate from 4% to 0%
Oct 2011 - May 2014

Non-Clinical Manager

Health Net Inc. - Mhn

New York, New York, United States

  • Developed and lead a team of supervisors and associate staff ensuring adherence to company policies and procedures and achievement of quality and productivity goals.
  • Ran daily, weekly, and monthly metrics used to monitor and disseminate data quality feedback regarding performance guarantees. Reports lead to improvement of data quality scores of 95%, improved answered times of 30.
  • Managed multiple projects simultaneously, while shifting priorities to meet constantly effectively and efficiently changing business needs
Jan 2000 - Mar 2011
Team & coworkers

Colleagues at NYC School Construction Authority (SCA)

Other employees you can reach at nycsca.org. View company contacts for 774 employees →

NP Nikhil Pandya Nikhil Pandya Colleague at Nyc School Construction Authority (Sca)Hicksville, New York, United States, United States View → BW Bryan Webb Bryan Webb Colleague at Nyc School Construction Authority (Sca)New York, New York, United States, United States View → MJ Manoj John, P.E. Manoj John, P.E. Colleague at Nyc School Construction Authority (Sca)New York City Metropolitan Area, United States View → ME Mark Erdman Mark Erdman Colleague at Nyc School Construction Authority (Sca)Dickinson, North Dakota, United States, United States View → SM Skinner Marion Skinner Marion Colleague at Nyc School Construction Authority (Sca)New York, New York, United States, United States View → DB Deepak Briglall Deepak Briglall Colleague at Nyc School Construction Authority (Sca)Bronx, New York, United States, United States View → AD Althea Daly Althea Daly Colleague at Nyc School Construction Authority (Sca)New York, New York, United States, United States View → MA Maria A. Gomez, Pe, Leed-Ap Bd-C Maria A. Gomez, Pe, Leed-Ap Bd-C Colleague at Nyc School Construction Authority (Sca)New York, New York, United States, United States View → DN Dre Nunez Dre Nunez Colleague at Nyc School Construction Authority (Sca)New York, New York, United States, United States View → ES Etwaru Shushila Etwaru Shushila Colleague at Nyc School Construction Authority (Sca)Queens County, New York, United States, United States View →
2 education records

Lea Mapp education

Ba, College Of Behavioral And Social Sciences

University Of Maryland
FAQ

Frequently asked questions about Lea Mapp

Quick answers generated from the profile data available on this page.

What company does Lea Mapp work for?

Lea Mapp works for NYC School Construction Authority (SCA).

What is Lea Mapp's role at NYC School Construction Authority (SCA)?

Lea Mapp is listed as Senior Manager, Operations-Contract Administration at NYC School Construction Authority (SCA).

Where is Lea Mapp based?

Lea Mapp is based in New York City Metropolitan Area, United States, United States while working with NYC School Construction Authority (SCA).

What companies has Lea Mapp worked for?

Lea Mapp has worked for Nyc School Construction Authority (Sca), New York City Department Of Design & Construction, Jpmorgan Chase, and Health Net Inc. - Mhn.

Who are Lea Mapp's colleagues at NYC School Construction Authority (SCA)?

Lea Mapp's colleagues at NYC School Construction Authority (SCA) include Nikhil Pandya, Bryan Webb, Manoj John, P.E., Mark Erdman, and Skinner Marion.

How can I contact Lea Mapp?

You can use AeroLeads to view verified contact signals for Lea Mapp at NYC School Construction Authority (SCA), including work email, phone, and LinkedIn data when available.

What schools did Lea Mapp attend?

Lea Mapp holds Mba, Business Administration And Management, General from St. Joseph'S College.

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