Lea Isabel Matern Email & Phone Number

Switzerland

Basel, Switzerland

Basel, Switzerland

Germany

Website: https://leamatern.wixsite.com/fineartInstagram: @leaisabelmatern

Zurich, Switzerland

Berlin, Deutschland

*Started this position @charly* Day-to-day operations: taking care of reservations and guest reviewsManagement of the hotel in Berlin: Handling hotel guests on side, checking of the housekeeping, coordinating partners and supplyGuest care: communicate with guests, handling their requests and being part of creating the best guest experience possibleBusiness development: supporting the preparation of upcoming new openings, planning further expansion and the management in the general development of the company (acquiring new partners in the DACH market) Collaboration: work cross-functionally and closely with the rest of the team to improve the whole guest journeySustainability: supporting the sustainability department to develop the company in a more sustainable wayI also experienced the transition of charly becoming Bob W with various branding and adaption processes.

San Vicente De La Barquera, Cantabria, Spain

At Element Surf, I was responsible for the day-to-day operations. I dealt with the customers and made sure that everything was prepared so that they felt comfortable and the operation ran smoothly. I used this time to gain a deeper insight into the operations of a hospitality business and planned my next steps after completing my bachelor's degree.

Siegen, North Rhine-Westphalia, Germany

Together with the Siegerland-Wittgenstein Tourism Association, I wrote my bachelor thesis on the topic: Sustainability assessment of the Siegerland-Wittgenstein tourism region. Actual state analysis and recommendations for action on the way to becoming a "Sustainable Destination". The association wants to align itself more sustainable and finally achieve the certification "Sustainable Destination" by TourCert. Within the scope of my bachelor thesis, I was developing an adapted catalog of indicators and criteria and explored the extent to which sustainability is already practiced locally.

Zurich, Schweiz

Tasks in the areas of content marketing, online marketing, event management, and network and partner management. You can see the exact description of my comprehensive activities in my work reference.

Cleves, North Rhine-Westphalia, Germany

Cleves, North Rhine-Westphalia, Germany

Study program management• Planning of excursions • Scientific research (tools for qualitative and quantitative methods; new literature; access to various scientific journals)**Substitute maternity leave**

Cleves, North Rhine-Westphalia, Germany

Master Of Business Administration - Mba, Sustainable Business Development

Bachelor'S Degree, Sustainable Tourism, 1,3

Grading system: 1,0/1,3 equals "very good" Courses in tourism management, general economics and business administration as well.