Quality Control And Sales Specialist
Current• Led the ISO 9001 certification program for the whole group in accordance with France, Spain and UK standards, resulting in getting 45 new showroom certifications and retaining 215 showroom certifications• Managed and organized over 20 meetings per year to meet with external auditors• Managed process improvement plan to increase growth turnover, increasing revenue by €93k peryear in after-sales service• Managed process improvement plan to increase customer satisfaction (NPS) by… Show more • Led the ISO 9001 certification program for the whole group in accordance with France, Spain and UK standards, resulting in getting 45 new showroom certifications and retaining 215 showroom certifications• Managed and organized over 20 meetings per year to meet with external auditors• Managed process improvement plan to increase growth turnover, increasing revenue by €93k peryear in after-sales service• Managed process improvement plan to increase customer satisfaction (NPS) by 21 points• Supervised the progress of 15 showrooms every year through quarterly action plan follow-ups• Analyzed logistics flow from logistics platforms to delivery to customers; made improvement recommendations, which led to an increase in customer satisfaction rate by 8 points• Trained two new colleagues each year on our audit methodology• Established audit policies for the UK market• Planned and organized over 90 audits per year through France, Spain and the UK, including planning external auditor visits• Liaised with Sales Team to ensure the improvement plan was followed and consistent, and promoted collateral materials to support the Sales Team• Partnered with store managers, external auditors, logistics and supply chain teams Show less
