Lea Ramirez Email & Phone Number

La Vergne, Tennessee, United States

• Responsible for entering orders, credits, and rebills via JDE for both dealers and consumers• Process and save EDI reports • Process consumer phone calls and emails via Salesforce, exceeding KPIs regularly• Review fraud cases, approving or canceling orders as needed• Receive and process dealer payments• Assist dealers with invoice and schematic requests• Handle consumer complaints and escalations• Assist consumers with check out and 3DS verification process

Irving, Texas, United States

• Managed and assisted online sales fulfillment team of 6 at various locations processing and shipping over 1,500 shipments daily during weekly peak periods• Oversaw operations, including scheduling, supply/product orders, and inventory• Implemented and maintained product inventory database• Solely handled all customer service complaints and issues

Irving, Texas, United States

• Handled all purchasing needs and financial transactions for various departments• Supervised and assisted data entry team of 3, individually entering more than 150 memorabilia items in A/X database daily during peak periods• Ordered, cataloged, sorted, and ensured timely delivery of memorabilia to all players involved in MLB Spring Training signing events, NFL Rookie Photo Shoots, and NBA Rookie Photo Shoots

Dallas, Texas, United States

• Managed social media relations and customer complaints • Forecasted market trends• Responsible for scheduling and payroll duties • Maintained inventory and placed product orders

Google Data Analytics Professional Certificate, Data Analytics

Education record