• Full responsibility for the "HERBLIZ" blog: Planning, briefing & upload of content including HTML formatting, image research & creation of metadata• Keyword research • Web design & UX projects: Conception, mockup creation, QM & Testing• Project Management: Ticketing & Prioritization• Shopify: CSS touch-up, preparation of URL-structure & metadata• CTR & content optimization• Takeover process of monthly backlink building• Legal audits of content & images• Assisting Off-SEO projects: checkout process, reward program

• Household Assistance• Care Companion• Catsitting

• Copywriting for LPs, Social & SEO• Design of marketing materials & Social Ads• Create & monitor Social Ads & Google Ads campaigns• Develop & implement social media strategies• Maintain WordPress websites• Design & build landing pages

• Handling pre and post reservation inquiries of customers and hotels by phone and e-mail• Handling sales requests by phone and e-mail• Modifying, changing and/or cancelling existing reservations• Outbound calls to hotels/guests to arrangement special requests• Liaison between guest and hotel to resolve complaints• Managing relationships with hotels by providing high levels of customer service and account management support• Responsible for modifications of hotel information, rates and availabilities, promotions• Taking possession of professional relationships with hotels as well as with customers

• Information on local tours and activities as well as promotion and sale of thirdparty services• Responsible for handling bookings and availabilities of reservation systems such as hostelbookers and Booking.com• Check-in and check-out, cashing and financial reports• Responsible for Purchases and breakfast service• Management of logistics involving employees and guests

• Handling pre and post reservation inquiries of customers and hotels by phone and e-mail• Handling sales requests by phone and e-mail• Modifying, changing and/or cancelling existing reservations• Outbound calls to hotels/guests to arrangement special requests• Liaison between guest and hotel to resolve complaints• Managing relationships with hotels by providing high levels of customer service and account management support• Responsible for modifications of hotel information, rates and availabilities, promotions• Taking possession of professional relationships with hotels as well as with customers

• Management of logistics involving employees and guests as well as delegation of responsibilities throughout the hostel.• Handling of web-based reservation and point of sale systems as well as promotion of third party services• Collect, record and respond to guest feedback and requests• Multilingual correspondence via phone and Email• Assistance in the development of advertising and marketing strategies including materials, web-based promotion, social media and public relations

• FO associate: daily operational tasks, facilitating guest needs, handling of reservations and correspondence via phone and Email• F&B associate: bartending, boarding of guests including breakfast and dinner• Other: housekeeping and night guard

• Assistance in the organisation of a quality certification process • Daily customer contact, assistance in solving customer complaints and requests• Multilingual guest correspondence via Email• Usage of content evaluation systems• Assistance in the holding of private events

• Coordinated the planning of public and private events while assisting as a waitress• Provided support in the groceries department of a high-quality department store

• Animal Care, Riding lessons, Leading Riding Tours• Housekeeping• Childcare• Guest Services