Lea Sing Email & Phone Number

South Africa

Durban, Kwazulu-Natal, South Africa

 To provide 2nd level technical support and guidance to Users on a regional basis To manage and support desktop / laptop hardware and Business software systems withinagreed SLA’s To plan, evaluate and propose improvements to desktop systems and provide extended supportas and when required Assist local network installation projects, including cabling and patching Assist network server support and maintenance procedures Assist in the maintenance and administration of telephone systems Develop allocated primary skills in support of the Operations team Assist in local project implementation, such as technology refresh and rollouts and project work Respond to Helpdesk reported support calls via telephone/desk-side support and remoteaccess assistance To maintain the Helpdesk system, recording appropriate information for fault incident and faultresolution as well as new requests Responding to Helpdesk reported change requests Escalating support calls as prescribed by the escalation procedure and within the service levelagreement Carry out administrative duties e.g. maintenance of user access rights, and distribution ofconsumables etc. Provide support to other regions when required Seek continuing professional development and technology awareness Assist Server team\Network team\Voice team with manual duties that needs to be performed Create new projects on File server and set folders rights

Durban, Kwazulu-Natal, South Africa

 Setting up and maintenance of all servers (File, Exchange, Software and Print Servers) Setup and repair of all desktop and laptops (Dell and HP) Software research and testing new products with the Engineers. In charge of electrical In charge of telecommunications In charge of the Alarm System In charge of security (Fingerprint CCTV) Controlling and setting up video conferences Purchasing new software and hardware. (License renewal and updates) Networking planning (repair data and telephone points) Creating new projects\user rights Backing up all servers and storage of tapes off site. Setup and control of FTP sites. Remote assistance to other BKS branches. Working with mime cast for e-mail. Software: Autodesk, Bentley, Trimble, ESRI, WinQS, Amtech, TriCad, Tekla, DesignBuilder,Digsilent, DRPRO, Flownex, Lumion, Primavera, Prokon, Strand 7, PCSWMM, StrikeRisk

Durban, Kwazulu-Natal, South Africa

 Support laptops and desktops (Hardware and Software) POS support Networking Printer and Plotter repairs Software rebuilds and custom software installs Server (Dell, IBM) Card Readers

Mcse Certificates, Information Technology

Windows XP Professional Windows Server 2003 Network Infrastructure Active Directory Infrastructure Planning and Maintaining Windows server.

Comptia A +, Information Technology

Hardware and Software