Lea Smith Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Sorrento, Victoria, Australia

Overseeing and managing the day-to-day spa and bathhouse operations. Providing effective leadership, promoting a culture of excellence and superior customer experience.

• Run the day to day operations

• Leadership development Coach Australia and New Zealand• Head Coach and Project Manager for Purpose Coaching Program Australia and New Zealand - supporting employees to uncover their purpose, skills, values and align them up with their role at lululemon to maximise engagement and output• Project lead minor works retail stores renovations and improvements• Lead for inventory control• Project Lead for major business initiatives to support store operations• Implemented 3PL (third party logistics strategy) savings 20k per annum• Implemented supply shop strategy• Project lead rollout of People safety program to Australia and New Zealand• Asset protection rollout and inventory control training• Office Operations

• Partnered with Credit Risk to monitor credit risk activities, implement strategies to minimise and mitigate risk• Lead and coach team in making sound credit decisions• Maintain a compliance framework to monitor adherence to regulatory and business risk requirements• Developed vision and strategy which contributes to the overall Business Plan of the organisation and is in-line with the company’s values• Collaborated with subject matter experts across the business to develop initiatives to reduce costs and increase growth• Remained abreast of legislative updates implement policies and procedures to ensure compliance• Coached direct reports in leading their team effectively, monitoring performance, difficult discussions, managing daily workflow and output, change management• Developed and implementation strategies to drive change effectively• Project managed departmental initiatives/projects• Participated as a project member on all major business strategic and legislative projects• Managed operating costs in line with budget Achievements: • Developed KPIs for department which were in line with the business’s strategy of growth and efficiency. Implemented performance targets through a collaboration process with my teams.• Developed and implemented a workforce management system to enable effective reporting and monitoring of individual performance. Improved member process efficiency by 10%.• Implemented lean processing initiative which simplified and standardised processes as well as effectively reporting on workflow. Improved customer wait time for credit decision from 5 business days down to 24 hours. • Increased funding by 20%.• Streamlined credit policies and processes and reviewed all declined decisions for a 3 month period which increased the approval rating by 8%.