Lea Straub Email & Phone Number

Identify and execute technologies and processes that enhance the customer and employee experience, optimize operational efficiencies, and maximize returns.

Evaluate existing systems and define new systems and processes to improve productivity and workflow Improve business processes and support critical business strategies by managing the implementation and maintenance of business application systems.Lead team in the testing and verifications of upgrades and systems changes.Advise various project teams regarding tasks and operationsImplement, Monitor, and Update policies and procedures regarding how problems are identified, received, documented, distributed and corrected.Identify, research, report and correct any system quality issues.Draft specifications including the description of users needs, program functions, report designs and steps required to develop or modify programs.Oversee developers to ensure that specifications are met.Establish and maintain relationships with vendors, developers, hosting providers, network administrators, managers, senior staff and internal users.Develop and present reports and presentations to end users and executive level employeesOversee team of the Help Desk / Systems Support Analysts to ensure SLA is consistently achieved Act as a liaison between IT and business units. Process new property acquisitions or dispositions as they relate to the PMS.Communicate procedural changes and updates to Training Department.Produce/update systems training materials as needed.Maintain policies and procedures on the GID intranet.Conduct training on PMS-related topics on an as needed basis.

Glen Mills, Pa And West Chester, Pa

Oversee marketing and maintenance program of a multifamilyresidential apartment communitySupervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work duties; appraising performance for the purpose of salary adjustments, promotions, terminations, and other changes in status; rewarding and disciplining employees; addressing complaints and resolving problems.Perform all duties associated with accounting, rent collection, and coordination of the legal processPreparation of annual business plan; set short and long term goals to reach the aims of plan Gather and analyze information on competitors, corporations and economy to aid in business plan Formulation and compliance of operating and capital budgetsConduct weekly property inspections with Maintenance SupervisorOversee contract work to ensure that both operating expenses and capital improvements meet financial guidelines of budget and budget timelines.Oversee all resident relations and assist marketing team with resident requestsEnsure all team members of property staff were trained regarding Fair Housing LawsDevelop and monitor creative marketing programs to maximize benefits of advertisingApprove each new resident lease using criteria consistent with company policy and procedureManagement of monthly rent collection along with court proceedings for delinquent accountsApprove and submit payment for all bills and purchase requisitions Assist with Due Diligence Process of Company AcquisitionsAssist the Corporate Relocation Department in setting up and maintaining Corporate HousingPerform Human Resource Administration for employees in accordance with company policy new hire paperwork and performance evaluationYardi Rollout Team – Assist with Systems Transition to Yardi and PSI company wideWindsor Academy Trainer- New Hire Sales and Customer Service and Manager in Training Classes

Yardley, Pa

Communicate with prospective residents and oversee the rental process including community tours, application and credit verification, drawing up leases and collecting rent.Communicate with current residents to process requests Manage resident retention and renewal process Develop and initiate internal and external marketing programs by creating brochures and flyers, visiting local businesses and corporations, and attend events held by the AAGP and Chamber of Commerce.Organize monthly resident events and create a monthly resident Newsletter

Langehorne, Pa

Analyze changing market trends, supervise sales, oversee production costs and develop income projections for Jones Dress BrandMonitor and control fashion product costingImplement Profit Planning Strategy , incorporating different profit parameters to achieve Business and Sales Plan objectives for sales and profitability