Léa Tano, Mba Email & Phone Number

Bellevue, WA, US

Seattle, WA, US

• Led and coordinated the shipment of sensitive items to laboratories and other companies, ensuring compliance with safety and quality standards, timely delivery, and proper temperature control, achieving 100% KPI.
• Managed end-to-end sensitive shipping and receiving operations, consistently meeting safety and quality benchmarks and ensuring on-time delivery performance.
• Received and processed Purchase Orders upon shipment arrival, validated item quantities, and ensured proper storage per product requirements, maintaining 100% KPI compliance.
• Streamlined integration of shipping and receiving processes with Accounts Payable, ensuring accurate and timely validation of received items and efficient PO payment processing.
• Oversaw daily operations of the Shipping and Receiving office, coordinating all domestic and international shipments and deliveries, ensuring seamless logistics and operational efficiency.
• Developed and nurtured strong relationships with carriers and vendors, facilitating open communication and ensuring visibility for the PATH team, contributing to successful end-to-end shipment services.

Bellevue, US

• Manage US and Ivory Coast operations for online startup retailing bedsheets, ethnic clothing, and accessories imported; remotely manage Ivory Coast-based team of 3

Draper, Utah, US

• Leveraged strong analytical skills to identify and implement process improvement opportunities, developing three daily operational reports that significantly enhanced efficiency and streamlined workflow processes.

• Provided support for the digital marketing platform, managing email campaigns, workflows, automations, and reporting, consistently achieving over 90% ticket completion metrics for clients.
• Managed daily technical support operations, resolving approximately 50 client tickets via email and telephone, ensuring high-quality service delivery and maintaining customer satisfaction.
• Collaborated with the technical team to identify, document, and resolve platform bugs in CRM, automation, and email systems, facilitating timely issue resolution and enhancing system reliability.
• Performed comprehensive analysis of client accounts to validate data and report operational issues, contributing to service quality improvements and increased client satisfaction.

Charlotte, NC, US

• Executed strategic cross-selling initiatives for financial products, effectively engaging with customers to understand their priorities and deliver exceptional service, consistently achieving 75% of monthly sales.

Abidjan, Côte d'Ivoire, CI

• Led the successful launch of a new 4G network, driving a 40% revenue increase and 5% market penetration in the first quarter, and continuously boosted revenue through innovative products, strategic promotions, and.
• Directed the design and launch of internet offers, developing business cases, technical briefs, and go-to-market plans for the largest mobile telecom network in Africa and the eighth largest globally, ensuring.
• Facilitated cross-functional collaboration with IT, business intelligence, operations, and communications teams to ensure the technical and business feasibility of marketing plans and promotions, driving cohesive.

Abidjan, Côte d'Ivoire, CI

• Led the launch of a new 3G network, achieving a 555% revenue increase and a 718% user base growth over three years through strategic marketing, effective team leadership, cross-functional collaboration, and.
• Successfully launched over 20 new Value-Added Services (VAS), including news, religion, and entertainment, resulting in a 979% revenue increase and an 879% user growth within three years.
• Conducted in-depth analysis of income trends for various VAS services, recommending and implementing actionable improvements to enhance service performance and drive revenue growth.
• Trained and coached multiple teams on new product offers, ensuring effective communication of benefits and features to customers, and enhancing overall customer satisfaction.

Abidjan, Côte d'Ivoire, CI

• Identified and secured strategic agreements with financial and IT partners, leading to co-branded professional events that significantly increased MTN’s visibility and contributed to a 30% increase in partnership.
• Monitored and executed business communications in a professional magazine, implementing effective sales support tools that enhanced market presence and improved customer engagement.
• Led the development and launch of the company’s website for Ivory Coast, overseeing site development and managing content creation, ensuring alignment with business goals and enhancing the company’s digital footprint.

• Enhanced company visibility through strategic events and communication initiatives, contributing to the successful acquisition by MTN in 2010.
• Spearheaded the establishment of the company’s first marketing team, overseeing all marketing activities, internal communications, and external messaging with partners and the community, while developing and managing.
• Launched multiple successful products, including Dreamnet (Internet Box) and ADSL (Internet), driving significant market penetration and revenue growth through strategic marketing and product development.
• Created and published an internal newspaper, boosting employee morale and engagement by fostering transparent and engaging communication.

• Increased existing customer portfolio by 600% and revenue by 200% through upselling and cross-selling of internet products, fiber optic, and hosting services

Master Of Business Administration - Mba, Marketing

Certificate, Marketing In A Digital World, Marketing

Certificate, Digital Analytics For Marketing Professionals: Marketing Analytics In Theory, Marketing

Master'S Degree, Operational Marketing

Master’S Degree, Communications (Marketing And Advertising)

Master'S Degree, Linguistics

Bachelor'S Degree, Communication

Bachelor'S Degree, Linguistics