Lea Veronica Natale Email and Phone Number
Lea Veronica Natale work email
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Lea Veronica Natale personal email
Diligent Quality Manager with 7 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, quality assurance, training and development. Organized and analytical with excellent communication skills. Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 10 years of experience. Creative Social Media Specialist with four years of experience creating content and overseeing my team’s social media accounts. Experienced Victim Advocate with superior ability in making long lasting human connections and conflict resolution.
Boulder County
View- Website:
- bouldercounty.org
- Employees:
- 926
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Language Access Coordinator And TranslatorBoulder County Feb 2022 - PresentRemoteSpanish content translator for government press-releases, and social media posts. Manage and respond to emails from interpreters, nonprofits that need language access assistance, vendors, and community members in a timely fashion. Maintain and manage interpreter database through regular monitoring, data entry, and processing requests.
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Victim AdvocateMesa County Pd Sep 2022 - PresentGrand Junction, Colorado, United States
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Customer Service SpecialistVerizon Sep 2020 - Jun 2022Remote -
Sales SpecialistVerizon Jan 2018 - Jun 2022
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Social Media Specialist VolunteerVerizon Jan 2018 - Jun 2022Remote• Managed my team’s social media accounts• Helped improve team social media engagement and brand awareness.• Created engaging posts for my team’s Instagram account.• Engaged with social media audience through comments and messages.• Tracked successful posts.• Created infographics for use on social media accounts.• Successfully improved team’s social media engagement month over month.
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Call Center ManagerStartek Nov 2014 - Nov 2017Grand Junction, Colorado, United States• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Implemented corrective actions to fix root causes of various issues.• Analyzed customer satisfaction surveys to look for areas of opportunity. Created and developed action plans based on survey data to drive up customer satisfaction.• Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.• Developed a de-escalation training. Successfully reduced escalation percentage of bottom performing agents.• Established and oversaw performance targets for call center associates. -
Security OfficerSec-Ops, Inc. Sep 2013 - Sep 2014Corpus Christi, Texas, United States• Patrolled premises to detect unsafe conditions.• Protected building property from damages and thefts.• Recorded arrival time and departure of visitors.• Contacted police and fire department in the event of emergencies.• Performed regular maintenances of security systems.• Identified and evicted violators from premises.• Addressed Security issues. -
Front Desk ReceptionistComfort Inn Jan 2013 - Aug 2013Corpus Christi, Texas, United States• Checked in all guest after standard hours of operation.• Audited all guest information and daily reports.• Created a completed report for the next morning.• Performed security walks throughout the night.• Reviewed customer’s reservations and accurately input data into company database. Flagged accounts needing additional services and routed information to appropriate team. -
Medical AssistantEyear Optical Feb 2011 - Jan 2013Mcallen, Texas, United States• Managed inventory and ordering of department supplies.• Provided superior customer service to a diverse patient population as well as all team members and staff.• Managed patient scheduling system.• Researched information through files, records and electronic media.• Transferred data from paper format to digital format.• Used MS Office daily, including Outlook and Excel.• Entered all new customers data with over 99% accuracy. • Answered phone calls and assisted with other office duties during times of heavy flow. -
Quality Assurance SpecialistConvergys Jan 2008 - Jan 2011Pharr, Texas, United States• Audited calls • Provided behavioral coaching’s• Implemented action plans for agents with will issues.• Created data reports.• Analyzed satisfaction surveys to look for areas of opportunity.
Lea Veronica Natale Education Details
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Information Technology -
Senior
Frequently Asked Questions about Lea Veronica Natale
What company does Lea Veronica Natale work for?
Lea Veronica Natale works for Boulder County
What is Lea Veronica Natale's role at the current company?
Lea Veronica Natale's current role is My mission: “To serve, innovate and communicate with purpose”..
What is Lea Veronica Natale's email address?
Lea Veronica Natale's email address is le****@****zon.com
What schools did Lea Veronica Natale attend?
Lea Veronica Natale attended University Of Phoenix, University Of Phoenix.
Who are Lea Veronica Natale's colleagues?
Lea Veronica Natale's colleagues are Nick Robles, Ana Rios, Jane Smith, Rachel Gadecki, Gabrielle Eastwood, Francisco Flores Ramos, Jahlia Daly.
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