Recruit and hire a strong leadership and selling team through effective networking and a consistent interview process. With a strong focus in coaching and team development, the current leadership team is consistently maximizing performance by holding the sales team accountable, which has contributed to an increase in productivity. In addition, creating strong systems that allow team members to quickly meet the needs of the consumer has assisted in a strong lift in conversion over last year. Created an open and fun atmosphere for associates to share their feedback which increased employee productivity and retention. I created an environment for our customers where their satisfaction was our priority; this was the main focus for my team to ensure top results and customer loyalty.

Performed and trained all duties of the Sales Associate role and led the Performance Leader Role to maximize store profitability. Provided personal expertise in training new Sales Associates, new Assistant Store Managers, and new Store Managers through the utilization of company provided tools. Led the Customer Centric program training to increase customer satisfaction and profitability. Daily activities also include evaluating daily business opportunities and sales analysis through team observations, store performance reporting and individual performance. In addition, I conducted daily performance conversations with employees specifically focused on the behaviors that drive business. Coached and developed store staff in providing a world class shopping experience by establishing a strong client base, staying connected to the market place and consumer needs. Monitored and maintained all company policies including the support of the Store Manager in delivering performance documentation. Also, I assisted in creating strong systems that allowed store teams to efficiently replenish and recalibrate product in a timely manner to meet the client needs.

Provided a stellar service experience in $30 million Coach Store through my passion for the brand and client experience. Productivity was tracked on a monthly basis and, within the outlet division; I was always a top performer in total sales, UPT, and ADT. Maintained and recruited new clientele who I would regularly inform about new product, sales, and promotions, and who would only shop with me which helped drive my sales and the business of the store. I participated in the monthly floor sets where I honed my visual merchandising skills and became a reliable asset for the management staff to utilize.