Stacey Blanchard Email & Phone Number

Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.Coached and mentored new team members to build high-performing team for optimum productivity.Resolved complex issues with strong analysis and investigations.Produced tailored reporting and Business Intelligence data visualisations.Championed development of new services to improve operational output and meet KPIs.Analysed customer feedback and trends to drive process improvements.Used data-driven strategies to improve quality of customer interactions.Managed and motivated high-performing teams for successful KPI attainment.Adhered to employee relations processes while recruiting, retaining and developing staff.Analysed operations data to identify process gaps and successfully implement change.Partnered with internal teams to develop new operating opportunities to enhance service delivery.Defined project scope, milestones and task allocation to establish and maintain clear progress plans.Tracked and communicated project status, timelines and action items from project inception to delivery.Submitted performance feedback to stakeholders, keeping project teams on track.

Careers Adviser with a passion for providing bespoke information, advice, and guidance independently and impartially to aid the client with their career progression requirements whilst upholding the values of the Careers Development Institute.Key ContributionsPresenting workshops aimed at coaching clients in specific subject areas.Leading by example by continually sharing new ideas and best practice with fellow colleagues.Creating new relationships in a professional and informative approach with external organisations as a means of business development.Execution of compulsory risk assessments associated with venues to ensure the safety and wellbeing of staff and clients on external premises.Researching and assessment of customer progression through creation of best practice guides.Project management and the overseeing of customer progression, creation of new business practices to further increase beneficial outcomes

Bachelor Of Laws - Llb, Social Science, 2:1

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