Lea Crawford Email & Phone Number

Toronto, Ontario, Canada

Mountain View, CA, US

• My team and I are continually building Coursera's Global Customer Success practice using a combination of technology, automated processes, and human touch points. In this role, I lead our Global Account Management team.
• Managing the team and portfolio of SMB accounts globally in order to help our customers achieve their learning and development outcomes.
• Defining and improving the end-to-end customer journey for businesses, campuses, and governments across our 3 Enterprise segments.
• Working cross-functionally with product, data, strategy, content, and implementation teams to improve processes and drive adoption value.
• Owning global team revenue, growth, outcomes, and providing quantitative and qualitative analysis to lead our team decision-making and product roadmap.

Mountain View, CA, US

Mountain View, CA, US

Toronto, ON, CA

• Rumie is a non-profit tech startup that makes access to free digital education possible for underserved communities worldwide. Rumie currently delivers programs in 32+ countries. In my role, I managed the partner.
• Pivot the organization towards a CSR + SaaS model and away from hardware.
• Tasked with strategically refocusing outdated operations models and customer success processes.
• Lead a team for platform set-up and program fulfillment to countries around the world (focused primarily on countries in Africa, Middle East, and South America).

Toronto, ON, CA

• Carrot Rewards is an innovative marketing and behavioural research company (Certified B Corp) focused on improving the lives of Canadians. The Carrot App is an education and wellness rewards platform with over 1.1MM.
• Act as the primary owner of strategic partnerships and key accounts (public, private, NGO).
• Focus on growth and expansion of the user base into new areas for Carrot (100K to 1.1MM).
• Responsible for contributing $5MM in annual revenue, contributing to a 2018 Startup 50 Award (Canada's Top New Growth Companies), ranked #19.
• Handle lobbying activities and registrations both provincially and federally.

Toronto, ON, CA

• Manage all new clients through the Carrot onboarding process.
• Represent the client voice inside the org to other departments (product build and operations).
• Manage existing partner relationships to maximize growth and minimize churn (97% retention).
• Prepare partnership proposals, presentations, and QBRs for clients.
• Attend all external partnership and BD functions on behalf of the department.

St. Louis, Missouri, US

• Manage a team of 4 corporate account analysts for all questions and inquiries made by our accounts and partners, to ensure prompt and customized service.
• Grow a portfolio of the largest business rental accounts, with a minimum spend of $500K in car rental annually.
• Project work to implement EV, environmental, and sustainable initiatives within the organization to provide rebates and incentives to accounts who utilized more eco-friendly rental options.
• Work closely with the Canadian Strategic Sales Director to establish the daily needs of our contracted accounts and partnered relationships.
• Strengthen existing account relationships while identifying and targeting all potential growth opportunities. Facilitating the renewals of existing contract terms.
• Assist in the development of plans to strategically position Enterprise Holdings within existing accounts vs. competitors in the market.

St. Louis, Missouri, US

St. Louis, Missouri, US

Chicago, Illinois, US

Chicago, Illinois, US