Inspire teams to deliver experiences that build customer loyalty and guide the development of my management talent. Lead my staff to maintain peak performance, even working side by side with them. Refocus my teams on providing a quality experience for each customer at the Apple Store. Analyze key metrics, including customer and employee feedback, and provide guidance to achieve market goals. Bridge the worlds of retail and corporate, I combine executive vision with field execution to contribute to the future success of Apple.

Building and inspiring the sales, technical support, business, and training teams to engage customers and deliver measurable results. Creating excitement around products, launches, programs, and initiatives — all while upholding the high standards Apple sets for communication and confidentiality.

The Hacking Your Leadership® Podcast was created to help leaders succeed in a world where employees report poor engagement and leave companies about every three years. Chris Stark and Lorenzo Flores host and produce the show. The podcast features episodes and topics focused on keeping employees engaged and doing their best work by helping leaders focus on soft skills like empathy, emotional intelligence, and a desire to make personal connections. Guests have included thought leaders from Simon Sinek, Inc., the John Maxwell Team, Disney, the N.B.A., SHRM, and Franklin Covey. The show is available on all podcast platforms.A Spreaker Prime Leadership Podcast with over 8 Million Downloads and 900+ Episodes. Featured in Forbes and independently produced since 2017. #BeABetterLeader

Vision, Clarity, Support: A Leadership Crash Course on the 3 Pillars of Success

Ensured Best Buy delivered on our customer promise as THE destination and authority for technology products and services. As Best Buy’s store-based executive, I created an environment for an outstanding and differentiated customer and employee experience.Analyzed store performance indicators against company goals and lead direct reports to develop plans to improve the business in partnership with District Leadership.Was accountable for revenue, margin, and NOP budget across all channels including P&L analysis and action planning.Maintained labor management, brand and merchandising standards, and inventory integrity throughout the entire store.Managed partnerships and 3rd party programs to ensure seamless experience for customers.Motivated and inspired the team to perform to their full potential and rally around the company mission, vision, and values.Conducted regular store meetings, attended District/Territory meetings, and participated in special projects / initiatives as assigned.Recruited, hired, and retained a diverse workforce.Was an active participant in the community as a role model representing the Best Buy Brand.

Generated sales to exceed personal sales goals Promoted the Music & Arts lesson programCreated business by networking with teachers/schools, churches, and community organizationsDeveloped customer relationships and provide compelling sales presentations based on sales training Worked as a team in a sales presentation to overcome customers'' objections and close additional sales Demonstrated outstanding customer service to each and every customer Promoted customer loyaltyParticipated in all areas of store''s operation including merchandising, displays, and maintenance Maintained store security including: perimeter door keys, register keys and personal alarm code

Salesperson with key-holder responsibilityCreated and managed the Pro-Audio and DJ product section of the storeExceeded personal and store sales goals

Worked in trained store stations assigned by the manager to include the following stations: Product Preparation, Make-n-Bake, Landing, Guest Services and Shakerboarding.Reported and adhered to store schedule assigned by managerDisplayed positive attitude towards customers even during customer service issues and assisted at all stations where needed for store to be Hot-N-ReadyFollowed all mandated store policies and procedures and communicated any concerns to managementEnsured store cleanliness and safety before leavingCreated a fun and rewarding work environment for our team every shiftMaintained a professional image and set a positive example to your team and our customers

Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.Attended to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; responded to any unexpected emergencies to ensure the protection of company assets.Oversaw that store inventory was regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.Ensured that all outdated product and product with less than 30 days until expiration was removed from the sales floor to be processed through the established returns process.Managed tasks and supervised store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager was unavailable.

Properly packaged all the batches of food that had been preparedKept food warm until it was soldMaintained sanitation and safety standards in the work area. Operated large volume cooking equipment like burger grills, fryers, and/or griddles. Verified that the prepared food met the company’s standards, in terms of quality as well as quantity.