Lea Diamond Dailey Email & Phone Number

•Independently planned, organized, and directed highly complex OE Audit project each Q1 through all phases of the project life cycle in order to complete all assigned deliverables on time. This included managing the day-to-day operational aspects of the project and the project team and ensuring compliance•Identified, continually followed up, and documented: progress against proposed timelines, operation risks, issues/bottlenecks, improvement opportunities, key decisions, and project impact throughout. Key findings and lessons learned were documented at the end of each project, which were used to enhance the following year's project•Regularly identified opportunities to reduce redundant tasks and spearheaded additional initiatives to eliminate bottlenecks and increase efficiency (see next 4 bullets for examples): -Devised and directed initiative to create efficiency-focused software applications to drive project execution; applications increased data processing speed by 85% allowing for a 71% reduction in staffing requirements-Initiated and managed a cross-team strategic initiative to create and establish a data aggregation system which reduced processing errors from 27% to 3% and positively impacted overall project completion time-Revolutionized the analyst project team’s training; delivered communication of complex processes in an easily understood simplified style which increased comprehension and improved research results and dramatically reduced redundant tasks (“re-dos”)-Launched and managed initiative with IT to transform the OE Audit Project tracking software and management of data. This significantly improved usability for all stakeholders and provided a seamless interactive interface•Led transformative growth project to overhaul OE Audit process to third-party vendor; directed diverse transition team including outside contractors; proactively assessed and regularly provided status reports to project team and department leaders via memoranda & meeting

•Pioneered and directed separate strategic initiatives to create a Double Coverage macro and a 13401 Suspense macro; eliminated thousands of items from team’s monthly manual review workload•Reimagined the team’s work assignment and distribution processes, resulting in a 41% increase of the team's target metrics within the first month - team’s metrics rose from 55% (underperforming) to 96% (above target) •Managed high volume projects submitted by customer facing team members; delivered prompt, accurate results and case support within fixed deadlines

Jacksonville, Florida

• Research and analyze employer payment records through multiple systems including Life70 Mainframe, AWD Production, and Microsoft Excel. In addition, I provide support services for employer groups, brokers and regional offices for processes related to delinquent and returned payments. Update tracking systems and use supporting documents to confirm validity of premium statuses, and release notifications for open invoices to brokers and employers to support the collection of due premium.• Provide solutions to improve processes. Offer support for team members, and surrounding teams by being proficient in picking up new processes quickly and efficiently to aid in the success and execution of KPIs.Recognized for earning an “Appreciation Award” in November, 2017 by my direct Manager for driving Team results

Ruffalo Noel Levitz At Uf Foundation

• Managed a team of 85 to drive execution of a fundraising project that raised a record breaking $1,300,000 for the University of Florida for the 2015-2016 fiscal year• Trained and educated staff with regards to proper work completion and adherence to company standards.• Responsible for setting up calling assignments, managing hours in calling pools, and working to reach company goals in a timely manner.• Prepared reports on the statistics of the fundraising project, along with individual callers statistics.• Researched and analyzed data for accuracy.• In charge of ensuring employee adherence to all company guidelines and polices.• Responsible for overseeing employee hours and payroll submission.• Identify and escalate priority issues.• Received a pay increase equivalent to the maximum amount possible for my position as of August 5th.

Ruffalo Noel Levitz At Uf Foundation

• Strategically connect with alumni, parents, and friends of the University of Florida and earn their trust through engaging and meaningful dialog.• Effectively persuade alum to make a financial contribution to the College of Liberal Arts and Sciences and other University Annual Funds. • Developed and strengthened new methods and patterns of speech to gain maximum response results. • Motivate and capture recipient’s immediate interest in a professional, genuine manner. • This requires that I have excellent interpersonal skills and the ability to respond quickly and proficiently on my feet to the manner with which the prospect converses. • I have achieved repeated success in my position as I have been continuously promoted into more demanding segments, or calling-pools, and received a pay increase equivalent to the maximum amount possible for my position as of February 3rd.

Uf Health Shands Office Of Development

• Created and finalized spreadsheets to analyze annual giving trends for new and existing donors through direct mailings via work in Microsoft Excel.• Implemented stewardship techniques learned via workshops to increase and retain direct mail donors for that quarter.• Executed and managed all direct mailings for Grateful Patient, Honor A Caregiver, UF Health Shands Renewals and New Tower funds.• Reached out and secured sponsorship and donations for special events like the Children's Miracle Network Tree of Lights Festival. • Facilitated initial contact with new donors to cultivate a stewardship relationship that will potentially lead to continuous giving and support to UF Health in the future. • Helped to coordinate special events such as the giving Hope at Work campaign and the Give Hope Spread Joy campaign.• Worked heavily and gained knowledge on computer programs such as Access, Advance, and Excel.

Chidren'S Home Society Of Florida Gainesville Administration Office

• Travel to Universities in the area to represent CHS and promote programs through outreach activities and networking to gain volunteers and support. • Create, find, and research innovative ways to cultivate new relationships and connections as a way to generate new volunteers contacts.• Orientated interns and volunteers alongside my Supervisor Volunteer Coordinator. • Process work orders via Raiser’s Edge in regards to screening, drug test, back ground checks, local law checks, motor vehicle request, and computer agreement authorizations. • Stewardship via phone call, emails, written letters to help with staff and donor retention.• Outreach Holiday Committee coordinator member. Reached out to past and potential donors to ensure a successful holiday toy donation drive campaign.• Log hours via Raisers Edge and input all hours of volunteers and interns.• Develop and prepare materials including preparing an in depth Volunteer coordination guide book for the position.• Respond to questions, emails and calls concerning volunteer opportunities with CHS and outreach opportunities. • Help to maintain files and records as required by program to ensure accuracy when creating reports

Bachelor’S Degree, Sociology, Minor In Nonprofit Organizational Leadership, 3.72

Activities and Societies: UF Foundation Repdial Program, Student Government- Student Honor Code Administration Chapter, UFs National.

High School, Biotechnology Academy Magnet Program

Activities and Societies: Biotechnology Academy Magnet Program, Student Government, Key Club, Honor Society, American Sign Language Award