Director
CurrentCurrently managing multiple global manufacturing customers with a portfolio size of US $ 50 million. Consistently met or exceeded service delivery targets and enhanced NPS by over 70%. Leading the transformation and modernization of end-user computing services and implementing Shift Left methodologies. Managed the full lifecycle of new deals, from RFI/RFP through to MSA/SOW creation and final Go Live, ensuring seamless transitions and alignment with client objectives. Implemented… Show more Currently managing multiple global manufacturing customers with a portfolio size of US $ 50 million. Consistently met or exceeded service delivery targets and enhanced NPS by over 70%. Leading the transformation and modernization of end-user computing services and implementing Shift Left methodologies. Managed the full lifecycle of new deals, from RFI/RFP through to MSA/SOW creation and final Go Live, ensuring seamless transitions and alignment with client objectives. Implemented targeted upselling strategies that resulted in a 10% to 30% revenue growth. Overseeing a comprehensive range of end-user computing services, including Service Desk, Field Services, Desktop Engineering, and Asset Management, for a global team of over 1,000 full-time employees across North America, EMEA, and Asia Pacific. Implemented best practices that improved service quality and operational efficiency that led to a 30% reduction in staffing in a period of 2 years. Leding the deployment of UMC systems, integrating email, voicemail, and other messaging services into a single platform, thereby improving user accessibility and communication efficiency. Leveraged UCC and UMC technologies to strengthen communication with key stakeholders and senior leadership, ensuring alignment with corporate goals and enhancing overall organizational communication efficiency. Managed the deployment and optimization of Azure Virtual Desktop (AVD) and Cloud PC environments, enhancing remote work capabilities and operational flexibility. Oversaw cloud management initiatives, including cost optimization, security compliance, and scalability of cloud resources, ensuring efficient and secure cloud operations. Overseeing financial aspects of operations including revenue, margins, and account profitability. Employing strategic financial planning and analysis to drive growth and enhance financial performance across services. Show less
