Lead the learning and development team for the Customer Experience department. Built and implemented various talent programs, such as leadership, employee growth plans, systems learning, competency development, and onboarding.Notable Achievements-Increased employee movement by 300% via employee development programs and promotions-Increased LMS utilization 50% Year over Year (2023 to 2024)-Decreased operating costs 9% by implementing learning to increase call handling efficiency

Partner with clients and their executive teams to develop their talent development strategies in order to drive company-wide leadership and employee development, along with diversity, equity, inclusion, and belonging programs.Notable Achievements-100% client learning satisfaction rate by designing learning programs tailored to organizational needs-Lead team of instructional designers and consultants to build and deliver client talent and learning development programs -Increased revenue more than 400% Year-over-Year by partnering with CEO to support sales with developed learning strategiesClient ProjectsClient: Sales Tech Deliverable: Leadership Development Program for Women & Non-Binary Engineers-Designed and delivered four-course curricula for non-binary and women leaders to promote into leadership roles-Led cross-functional client team to implement learning program for primary audience and senior leaders -Built multi-module courses, including workshop and eLearning, on Collaboration, Risk-Taking, Courage, and CommunicationClient: Architecture Firm Deliverable: DEI+B Talent Development Integration-Increased employee engagement by implementing leadership program on Empowerment and Cooperation, leading to a reduction in micro-aggressions and observed biases around gender and race-Partnered with client JEDI Director to build learning roadmap by assessing learning needs for organizational development-Created multi-year learning program including topics such as JEDI Foundations, Anti-Racism, and Unconscious BiasClient: Education Non-Profit Deliverable: DEI+B Learning Program-Developed organization’s talent strategies by implementing and analyzing top-down DEI Culture Assessment-Designed multi-level development courses targeted at individual contributors, managers, and executive leaders -Led team of consultants to support change management, leadership development, instructional design, and talent development

Led company-wide learning strategy and initiatives in order to develop and operationalize automated robotics for agriculture production.Notable Achievements-Scaled farming operations from 10,000 sq. ft. to 500,000 sq. ft. by building training programs and onboarding new employees-Designed and implemented 8-month learning and development roadmap within five weeks-Collaborated with People Operations to design and implement leadership competency frameworkKey ProjectsOperations Onboarding Program-Led Learning Team to design, develop, and implement Operations Onboarding Program 8-month development roadmap within five weeks to meet sales and production needs-Created cross-functional system to streamline the development of learning content creation-Increased Operations’ production output over 300% to match engineering output and meet client ordersLeadership Development Strategy-Collaborated with People Operations to develop company-wide leadership competency framework to increase employee engagement, employee retention, and productivity-Developed leadership curriculum and courses based on competencies to support the learning strategy for leadership development-Partnered with executive leaders to implement the leadership development strategy in alignment with People Operation goalsProduct Quality Assurance Program-Improved product quality from 80% to 95% by implementing Quality Assurance training program in partnership with QA team-Created internal communication between Operation and QA Teams to develop production and operations standards for greenhouse operations processes-Designed training courses and job aid materials to support Quality Assurance on-site with minor QA Team oversight

Oversaw change management implementation and talent development initiatives based on client goals and requirements for culture and organizational development transformation.Notable Achievements-Supported company intranet go-live by utilizing change management practices and developing introductory training-Facilitated Diversity, Equity, and Inclusion employee development program-Supported internal employee development programs in collaboration with People OperationsKey ProjectsClient: Fortune 500 Tech Deliverable: Data Governance for HR-Instituted change management practices across 2,000 employee Human Resources department to assess communication, implementation, and training requirements for data governance-Partnered across organization to support the establishment of data governance requirements for long-term implementation-Led the development and delivery of data governance trainingClient: Non-Profit Deliverable: Entrepreneurship for Women-Partnered with client’s People Operations Team to develop and launch multi-module course for women entrepreneurs-Utilized limited client hours to maximize instructional design output by designing learning frameworks for client’s learning team-Collaborated with project management team to stay within budget for client deliverables

Partnered with organizations to help identify and attract perspective candidates that are underrepresented within their teams and organizations.Curated diverse executive-level talent to strengthen organizations and their commitment to diversity, inclusion, and equity.

Providing consulting services pro bono for Non-Profit OrganizationsSupporting NPO's with the development of strategic, talent, and financial goals.

Learning and Organizational Development• Partner with and consult executive leaders to develop strategies to enable talent management, accelerate development, and organizational practices • Created competency models for critical roles to allow for individual career development and growth• Continuously coach managers to identify areas of opportunity for performance management within teams and identify appropriate learning to close skill gaps• Leading execution of organizational development practices including talent review and assessment, executive coaching, employee development, organizational design, and high performance team activities• Visioning, designing, and improving existing talent practices that enable an innovative, leading-edge, data-driven organizational development function• Developed operational strategies for process alignment to improve client experiences• Increased onboarding satisfaction by 8% by designing and implementing an enhanced orientation learning experience• Designed and developed onboarding plans to increase rate of productivity and engagement for new hires• Identify training needs and task analyses to develop learning events across the organization• Implemented ERP solution (D365) to streamline accounting throughout the organization• Designed, developed, and facilitated various learning events and workshops including Leadership Coaching, Conflict Management, and Communicating with ImpactEmployee Experience• Created an employee value proposition by interviewing employees through focus groups and empathy mapping• Leading the development and implementation of employee programs to enhance the team experience and increase employee engagement• Partnering with business leaders to support workforce equity, diversity, and inclusion• Maintaining the company culture through change and growth• Identifying and aligning employee experience goals with business initiatives to drive growth through employee events and activities

Led the creation and development of learning programs & strategies for tech startup focused on disrupting the healthcare sector.Learning and Organizational Development• Designed and facilitated training curriculum for Patient Care Team roles in three offices across the country, leading to three straight Healthcare Stevie Awards and 100% client retention• Trained over 100 team members in 18 months to assist in opening two regional offices, ensuring individual KPIs and SLAs were met within 90 days• Collaborated and designed various ad hoc training courses under industry average for go-live sessions; Role preparedness and post-training satisfaction at 95%• Established cross-functional sponsorship for changes leading to increased employee engagement and job satisfaction by 3%• Created an internal weekly newsletter to consolidate communications and updates across the team, leading to a company-wide newsletter providing team support and transparency; an increase in team communications; and a reduction in escalation tickets• Designed and managed the team knowledge base to centralize role responsibilities, processes, and escalations. Knowledge base satisfaction has consistently been >90%• Facilitated leadership and management training to increase employee engagement and focused on internal learning and developmentEmployee Experience and Culture• Created a company training site as a resource for new and current employees• Spearheaded employee recognition projects including quarterly employee recognition based on company values and weekly shoutouts• Advocate for company culture across all sites by contributing ideas and implementing plans for company functions and events

• Led store team with day to day store operations• Developed and coached processes and practices• Coached and trained team members to company standards and procedures• Supported customers by responding to product, membership, service, and feedback• Processed purchases, memberships, service and return transactions• Identified, researched, and resolved customer issues• Processed special orders, Outdoor School sign-ups, special ticket sales, and store mail-outs.• Maintained and organized customer and employee areas

• Led store team in day to day store operations with 6% year over year growth• Recruited, interviewed, and hired new partners with <8% attrition• Coached and trained partners to company standards and procedures• Investigated and resolved partner relation issues• Delivered and coached new communications precisely• Wrote and delivered partner assessments and corrective actions• Research and discovered business and partner opportunities • Built procedural solutions quickly and efficiently• Provided guidance and coaching for partners• Designed and implemented recruiting practices• Built a wide network to effectively gain communications• Analyzed store sales, forecasts, and budgeting• Managed P&L including CoGS, labor, and revenue• Planned and executed promotions and product launches• Identified sales opportunities to develop store goals• Developed marketing strategies in line with company vision• Designed team projects and event plans

• Spearheaded marketing and customer service departments• Determined all marketing strategies and goals• Planned, built, and analyzed marketing campaigns• Headed expansion of new development projects• Worked with clients for advertisements and campaigns• Created network to expand sales opportunities• Developed data analysis for CoGS, sales, and marketing• Assisted in client strategy and management • Developed CRM programs and company protocols• Copy wrote for marketing campaigns online, radio, and print• Collaborated with digital media artist and photographers• Contributed to increasing profits by 300%

• Implemented marketing plans via email, phone, and in-house• Drove in house marketing strategies and product launches• Worked cross-functionally with corporate for promotions• Analyzed store sales, P&L, budgeting, and labor• Hired and trained new employees to company brand and vision• Planned and executed promotions and product launches• Identified sales opportunities to develop store goals• Managed P&L including CoGS, labor, and revenue• Analyzed store sales, forecasts, and budgeting• Coached and managed partners to company brand and policies• Designed team projects and event plans