Lea Geok Lim Email & Phone Number

Selangor, Malaysia

Malaysia

Analyse business objectives and design an inclusive UAT test planning Execute test cases applying front line contextual knowledge assigned within a sprint cycle or the defined UAT cycleReport and Identity risk to the projectCollaborate and Communicatewith IT, Business Analyst, and Project Manager to resolute defects/issues found during UAT Manage business stakeholders engagement during UAT

Malaysia

Communicate with insurance providers for insurance premiums, claims, renewal issues, endorsements and etcIdentify client's financial objective, review current financial situation, restructure client’s financial portfolio according to client’s objective.Track and maintain client’s investments products by attending investment trainings with the company’s business partner, review and update investment outlook to clients, perform portfolio rebalance if necessaryManage and improve the client relationship management (CRM) system. Involve in the development of specialise advisory for high net worth individual, such as Business Succession Planning and Family Office

Manage all aspects of the Contact Centre and deliver results that meet or exceed operational performance targets.Communicate team results and customer insights on a regular basis to internal stakeholders.Identify and share customer pain points, so that initiatives/actions can be considered to alleviate observed gaps.Build organisational bench strength, ensuring team members are professional, competent, and focused on delivering exceptional service experiences to customers.

Cincinnati Area, Ky

The project I am working on is photochemical stability testing, it is cooperation between Chemistry and Pharmaceutical Science Department at University of Cincinnati. Key Responsibility :Synthesizes host photochemical compound, under professional supervise and mentor. Examined the purity of photochemical compound using NMR and crystallography.Introduced the compound into cream environment which provide by Pharmaceutical Science Department Tested the stability and performance of the compound under UV light.

Cincinnati Area, Ky

Cincinnati, Ohio, United States

Selangor, Malaysia

Responded to customers phone calls, emails, inquiries and billingResolved emergency issues between company and customers

Eugene, Oregon Area

International Student LeaderOrganized various events for International students to engage and connect with each other.Resolved and communicated with students if there is conflicts Assists students in navigating campus resources and personal issues Promoting friendship and communication between every single individual.

Selangor, Malaysia

Instructor for Sciences, Maths, Chinese, Malay, and English for elementary school students ( 7-12 years old students)I taught in the class of 8 for all elementary grades students. I had to create quizzes and exams for students. Besides I have to check their assignments at school.

Chemistry, Chemistry, 4.85

Chemistry, Industrial And Physical Pharmacy And Cosmetic Sciences

Education record