Leah A. P. Email & Phone Number

Israel

Dubai, United Arab Emirates

Lead Generation & Sales: - Successfully executed lead generation strategies, achieving monthly individual sales exceeding $300K, surpassing personal KPIs.Customer Support & Service:- Acted as the main point of contact for customer inquiries, issues, and feedback, ensuring timely resolutions.- Maintained positive client relationships and collaborated with product teams for customer advocacy and improvements.- Used CRM/Jira for efficient tracking and resolution of customer support tickets.Customer Service:- Provided high-standard customer service, selling Emirates tickets, and related products by identifying customer needs and promoting Emirates offerings.- Ensured compliance with airline regulations, highlighting passport, visa, health requirements, and check-in details to customers.- Enhanced revenue by offering additional products and services such as Skywards membership, Dubai stopovers, and upgraded fares.- Maintained professional standards by staying updated with Emirates Group news and updates.Administrative & Sales Support:- Managed ticket-related documentation, updated timetables, and ensured promotional material was displayed to boost sales.- Supported end-of-day sales closure and banking activities.- Assisted travel agents with bookings, special arrangements, and ticketing formalities, addressing complex queries like medical cases and special services.

Donoso, Colon

Metallurgy Expertise & Process Optimization:- Participated in the development and implementation of innovative metal processing techniques, optimizing plant operations to consistently meet and exceed performance targets.- Conducted thorough testing and evaluation of metals to ensure they met industry standards, contributing to the production of high-quality metal products.- Provided technical support and troubleshooting to operations teams, driving improvements in metal extraction and refining processes.Quality Control & Assurance:- Analyzed production data to identify and resolve defects, collaborating with production teams to maintain high standards.- Monitored metallurgical key performance indicators (KPIs), ensuring daily reports were accurate and actionable for plant performance enhancement.Project Leadership & Collaboration:- Led metallurgical projects focused on optimizing process plant performance, from detailed planning to high-quality execution.- Collaborated closely with engineers, designers, and other professionals, providing expert advice on material selection and processing techniques.- Maintained strong relationships across departments, ensuring seamless integration of metallurgical solutions into broader projects.Health, Safety & Compliance:- Implemented standard operating procedures related to operational, metallurgical, and process engineering tasks, promoting a safe working environment.Data Analysis & Continuous Improvement:- Facilitated data acquisition, warehousing, and analysis, providing insights to drive continuous improvement projects.- Consistently sought opportunities to enhance plant performance and reduce operational costs through innovative solutions.Operational Support & Flexibility:- Provided support for operational tasks, including sampling, analysis, and reporting, ensuring accuracy and timeliness.- Remained dependable and motivated, working effectively under pressure and in diverse cultural settings.

Çayeli, Rize, Türkiye

Site training in mineral processing plant"Copper and Zinc processing from ore to concentrate"Extraction process: Flotation - Adapted to a new role as a metallurgist, transitioning from a background in civil engineering.- Worked in a foreign country (Türkiye) with language and cultural differences, speaking only English and Spanish.- Received training in copper mining processes, from ore extraction to concentrate production.- Collaborated closely with plant operators and engineers, learning on-the-job.- Developed cross-cultural communication and teamwork skills.- Demonstrated adaptability, problem-solving, and continuous learning in a new technical field.

Panama City, Panamá, Panama

- Led the delivery of complex projects (industrial catering kitchen), ensuring adherence to engineering management plans, design quality plans and cost efficiency.- Managed supplier purchases, oversaw cost control, verified measurements, and ensured certification.- Planned projects, followed deadlines, and allocated resources while maintaining cost control.

Chiriquí, Panama

Department: General ServicesMy responsibilities included overseeing all aspects of project management, performing quality control inspections, and compiling progress reports. Here are some of the other tasks I accomplished:- Created comprehensive activity reports and effectively tracked progress for all supervised projects.- Managed documents, supervised personnel, and compiled progress reports.- Brainstormed with the team on new projects and innovative ideas to improve my and other team's performance.- Ensured company safety by upholding SGI procedures, preparing safety work analysis (ATS-AA) and permits, and safeguarding all company assets.

Chch

David, Chiriquí, Panama

Assisted on the calculation and design of structures for private sector (Shopping mall design)

Dolega District, Chiriquí, Panama

- Drafted technical reports for construction projects involving buildings, roads, and small municipality initiatives.- Executed community development projects, including resource allocation for housing construction for individuals lacking financial means.- Monitored and assessed various community endeavors.- Facilitated collaboration between government entities and local communities.- Translated different services for the different customers of the Municipality.