Job purpose: to provide front line support to patients requiring out of hours dental care across Scotland. Duties include: • Allocate patients with the first available arrival time at an emergency dental clinic for their health board area • Advise patients of their arrival time and address of dental clinic • Work with health board clinics in real time, communicating patients details accurately • Refer patients to senior dental nurse if dental questions come up during phone… Show more Job purpose: to provide front line support to patients requiring out of hours dental care across Scotland. Duties include: • Allocate patients with the first available arrival time at an emergency dental clinic for their health board area • Advise patients of their arrival time and address of dental clinic • Work with health board clinics in real time, communicating patients details accurately • Refer patients to senior dental nurse if dental questions come up during phone call • Answer telephone enquiries from dental nurses and other colleagues regarding processes and dental clinic availability Show less

Job purpose: to support the widening access team at Glasgow Caledonian University with different projects and act as an ambassador for the University. Duties include: • Phone potential new students and book them onto their transition programme for the course they have applied for • Update CRM and spreadsheet with the outcome of phone calls under the students profile • Facilitate group work activities at transition programme days • Present at transition programme days •… Show more Job purpose: to support the widening access team at Glasgow Caledonian University with different projects and act as an ambassador for the University. Duties include: • Phone potential new students and book them onto their transition programme for the course they have applied for • Update CRM and spreadsheet with the outcome of phone calls under the students profile • Facilitate group work activities at transition programme days • Present at transition programme days • Visit high schools to speak with S5/6 students about positive destinations available to them after leaving school • Answer queries brought up at transition programme days and high schools regarding Glasgow Caledonian University Show less

Job purpose: to provide various administrative support to the Scottish Health Technologies Group at Healthcare Improvement Scotland. Duties included: • Answering email enquiries • Uploading documents and updates to the Scottish Health Technologies Group website • Updating work progress in meetings • Raising finance invoices • Diary management for SHTG Head of Service • Organise and prepare for several meetings

Job purpose: to provide first line technical support to SQA centres who use the digital assessment services provided by SQA. Duties included: • Answering email, phone and chatbot enquiries within the agreed SLA• Create training manuals for SQA Academy and SOLAR for new team members • Improve helpdesk processes for better efficiency • Update spreadsheet with progress on any outstanding customer enquiries • Create content plans for SQA SOLAR Twitter • Prepare social… Show more Job purpose: to provide first line technical support to SQA centres who use the digital assessment services provided by SQA. Duties included: • Answering email, phone and chatbot enquiries within the agreed SLA• Create training manuals for SQA Academy and SOLAR for new team members • Improve helpdesk processes for better efficiency • Update spreadsheet with progress on any outstanding customer enquiries • Create content plans for SQA SOLAR Twitter • Prepare social media plans for SQA SOLAR Twitter page Show less

Job purpose: to provide administrative support to the qualifications portfolio management team and HN Next Gen project. Duties included: • Organising project strand meetings, ensuring attendees have access to all resources • Taking minutes, logging actions, and following up with action owners in a timely manner• Providing data extracts of project spend or other data requests for project manager/team to aid decision making• Maintenance of project Sharepoint (uploading… Show more Job purpose: to provide administrative support to the qualifications portfolio management team and HN Next Gen project. Duties included: • Organising project strand meetings, ensuring attendees have access to all resources • Taking minutes, logging actions, and following up with action owners in a timely manner• Providing data extracts of project spend or other data requests for project manager/team to aid decision making• Maintenance of project Sharepoint (uploading documentation, organising access)• Monitor various mailboxes, responding to internal and external queries within SLAs Show less

Job purpose: to provide technical and administrative support to various departments across SQA. During the apprenticeship, I worked in four teams and learned the following skills in each role: • Quality Assurance role included answering email and telephone enquiries from external stakeholders, assisting with induction of external subject specialists and quality assurers, organising events and maintaining shared trackers• Internal Communications role included publishing internal… Show more Job purpose: to provide technical and administrative support to various departments across SQA. During the apprenticeship, I worked in four teams and learned the following skills in each role: • Quality Assurance role included answering email and telephone enquiries from external stakeholders, assisting with induction of external subject specialists and quality assurers, organising events and maintaining shared trackers• Internal Communications role included publishing internal intranet articles and tracking analytics, contributing to communication plans for different internal events/campaigns, maintaining and creating processes for administrative tasks and monitoring communications mailbox and assigning to relevant colleagues• Web role included uploading and maintaining the accuracy of content across the SQA website through CMS, uploading adhoc documents in response to external stakeholder needs (extra learning support due to COVID, guidance around exam results day etc), creating team planner boards, contributing to team meetings, providing updates on workloads and requests for web team• IT Service Desk role included providing 1st line IT support through Ivanti, email and phone, monitoring ticket queues, using judgment to priorities tickets, troubleshooting IT issues and assisting with roll out of new equipment Show less

I have worked with Models & Pageants UK since March 2015 by being their main presenter for their events across the UK. Events covered include: March 2015: Scotland’s Cutest Kid & Scotland Teen Queen Beauty Pageant November 2016: Junior Miss Scotland Beauty Pageant November 2017: Junior Miss Scotland Beauty Pageant December 2017: UK Cutest Kid Beauty Pageant May 2019: Junior Miss Scotland Beauty Pageant