Leah Conway Email & Phone Number

England, United Kingdom

Birmingham, England, United Kingdom

Huddersfield, United Kingdom

Through my time at KLTV, I have developed an extensive variety of skills including videography, journalist and interviewing skills. I am continually being challenged and developing my leadership and management skills:•Filmed, edited and assisted to produce a plethora of video productions and digital content, including ads, events and interviews.•Proofread, edited and published several articles daily using CMS – WordPress – looking at the SEO and readability.•Co-supervise a small team of work placements and volunteers and deliver constructive criticism and support.•Co-manage and track social media channels to encourage organic growth of business’ audience. •Work as part of the digital marketing team to develop a SWOT analysis & digital strategy.•Contributed a considerable number of articles. I helped further diversify and expand KLTV content. My writing has highlighted subjects including Black history, LGBTQ+ history, environmental issues and a number of daily press releases & local news.

Birmingham, England, United Kingdom

Trained in Front of House roles: Usher & Bar• Deliver first-class sales and customer service in line with the style and ethos of the Old Rep Theatre.• Welcome patrons, check tickets, usher patrons to seats and act as the point of contact for enquiries• Respond to customer queries, organise cash float & deliveries• Serve visitors refreshments, up-sell deals & merchandise, manage stock control

• Ensure a warm and welcoming greeting to all visitors to the property and site.• Work closely with the property team and volunteers to meet the needs of visitors and maintain the presentation of the historic property and grounds.• Answer queries and promote the ongoings and activities of the property, ensuring visitors can find everything they need.• Help the property reach membership targets, share the National Trust charity’s causes and funding campaigns to assist in the conservation of the site.

Huddersfield

• Maintained excellent customer service in a fast-paced, high-pressure environment.• Resolved customer complaints or issues to maintain customer happiness• Operated the till accurately and handled cash & card payments• Promoted Kiosks deals through cross-selling• Adhered to Health & Safety protocols and maintained kioskhygiene and cleanliness.• Inventory management & stock-taking• Balanced matchday cash & receipts

Master'S Degree, History

Studied a Public History, Oral History, and Community Heritage MA by Research at the University of Huddersfield. Research title.

History Ba(Hons), History, First