Leah Dawson Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• At ReadyTech, I effectively manage a broad spectrum of HR operations, with a focus on establishing foundational processes and implementing best practices.Key Responsibilities:
• Employment Relations: Effectively handling intricate employee issues following employment relations legislation, involving behavioural/performance-related concerns, misconduct investigations, and resolution of.
• Renumeration & Reward: Regularly conducting external salary benchmarking analyses for the ELT and NRC. Assisted the CPO with a salary review process by creating internal and external salary benchmarking spreadsheets.
• DEIB: Accountable for WGEA report submissions and statements, and internal equity evaluations, supplied to the NRC and ELT.
• People Analytics: Championed data integrity initiatives for informed decision-making, enhancing data accuracy across the company by cooperating with the IT and Finance teams.
• Performance Management: Striving for a high-performance culture by educating leaders on effective goal setting, meaningful conversations, and comprehensive performance evaluations.

Sydney, New South Wales, Australia

• Specialising in culture and change consulting.
• Developed comprehensive culture deliverables by conducting in-depth analyses of organisational documents and interviews, identifying key drivers and root causes of culture challenges.
• Designed cultural shifts to help clients achieve their desired state culture, creating interventions to support behavioural change.
• Contributed to the creation of strategic change plans, including high-level change impact assessments,crafting targeted interventions and developing engagement plans for diverse stakeholder groups.
• Supported the enhancement of internal culture assessment tools by conducting research, developing bid materials, benchmarking against market products, and refining metrics to measure reliability and validity.
• Crafted cohesive and clear presentations for workshops and working sessions, translating complex information into accessible formats for effective stakeholder communication.

Sydney, New South Wales, Australia

• Managed customer accounts to ensure accurate and timely payments, maintaining precise financial records (via MYOB).
• Efficiently handled phone calls and emails, providing prompt and courteous responses to client inquiries.
• Established and nurtured strong client relationships, fostering a positive customer experience.
• Collaborated with managers to identify and resolve customer issues.
• Played a key role in crafting job advertisements, screening applicants, and contributing to final hiring decisions to build a skilled and diverse workforce.

Sydney, New South Wales, Australia

• Women’s Wear Department and Click and Collect HUB:
• Exceptional customer service skills reflected in consistent 10/10 customer reviews.
• Meticulous self-presentation to uphold a polished and professional image.
• Proven track record in sales, consistently meeting and exceeding targets and KPIs.
• Adept at promptly responding to customer inquiries and effectively resolving complaints to ensure customer satisfaction.
• Proficient in utilising POS systems, handling refund processes, and maintaining accurate till balances.

Sydney, New South Wales, Australia

• Proficiently executed order fulfillment operations, ensuring accurate and timely picking, packing, and delivery within defined timeframes.
• Took a proactive approach to troubleshoot and resolve order-related issues, while effectively coordinating staff through strategic task delegation.
• Fulfilling a team leadership role by providing guidance and support to both frontline staff and managers, contributing to a cohesive and high-performing team environment.
• Leveraging customer service skills to enhance the in-store experience, addressing customer inquiries and ensuring satisfaction.
• Exemplified strong organisational and communication competencies, collaborating seamlessly with the online team to optimize workflow and streamline processes.

Cairns, Queensland, Australia

As a Staff Wellbeing Strategist intern at the Independent Living Support Association (ILSA), I had the privilege of contributing to a vital project aimed at improving the wellbeing of support workers.During my time at ILSA, I was part of a team responsible for reviewing key literature and best practices in organisational wellbeing programs. Leveraging my.

Sydney, New South Wales, Australia

As a Senior Sales Assistant at Bakers Delight, I was responsible for providing exceptional customer service and leading a team of junior staff to ensure a seamless and enjoyable experience for our customers.In addition to my customer service duties, I also played a key role in coordinating and delegating tasks among the team, ensuring that everyone was.

Sydney, New South Wales, Australia

During my internship at Carla Zampatti, I was responsible for a diverse range of tasks that required exceptional organizational skills and attention to detail.My day-to-day activities included running general office errands, managing incoming and outgoing mail, and maintaining office supplies. In addition, I provided crucial support to the former CEO.

Master Of Organisational Psychology

Subjects completed: Coaching and Positive Psychology; Psychological Assessment and Interpretation; Professional Development; Mental Health.

Bachelor Of Commerce (Human Resource Management) With A Bachelor Of Psychology (Honours)

First Class Honours Highlights: 2023 - Merit List for High Achievers 2022 - Completed an Empirical Thesis in the Field of Cognitive.

Bachelor Of Commerce And Bachelor Of Psychology, (Exchange Program)

Activities and Societies: Erasmus Student NetworkDistinction Average

Hsc

Leadership Positions: 2013 - Year Leader 2015 - Year Leader 2017 - Year Ambassador