Leah Dawson Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

At ReadyTech, I effectively manage a broad spectrum of HR operations, with a focus on establishing foundational processes and implementing best practices.Key Responsibilities:• Employment Relations: Effectively handling intricate employee issues following employment relations legislation, involving behavioural/performance-related concerns, misconduct investigations, and resolution of grievances.• Renumeration & Reward: Regularly conducting external salary benchmarking analyses for the ELT and NRC. Assisted the CPO with a salary review process by creating internal and external salary benchmarking spreadsheets from scratch. This initiative empowered leaders to make data-driven decisions regarding pay increases for the first time, aligning these decisions with our established reward philosophy.• DEIB: Accountable for WGEA report submissions and statements, and internal equity evaluations, supplied to the NRC and ELT.• People Analytics: Championed data integrity initiatives for informed decision-making, enhancing data accuracy across the company by cooperating with the IT and Finance teams.• Performance Management: Striving for a high-performance culture by educating leaders on effective goal setting, meaningful conversations, and comprehensive performance evaluations.• Recruitment & Selection: Interpreting psychometric testing results for new hires to assist leaders in making informed hiring decisions.• HR Operations: Complete day-to-day functions encompassing areas such as compliance with labour laws, policy formulation, and benefits administration.

Sydney, New South Wales, Australia

Specialising in culture and change consulting.• Developed comprehensive culture deliverables by conducting in-depth analyses of organisational documents and interviews, identifying key drivers and root causes of culture challenges.• Designed cultural shifts to help clients achieve their desired state culture, creating interventions to support behavioural change.• Contributed to the creation of strategic change plans, including high-level change impact assessments,crafting targeted interventions and developing engagement plans for diverse stakeholder groups.• Supported the enhancement of internal culture assessment tools by conducting research, developing bid materials, benchmarking against market products, and refining metrics to measure reliability and validity.• Crafted cohesive and clear presentations for workshops and working sessions, translating complex information into accessible formats for effective stakeholder communication.

Sydney, New South Wales, Australia

• Managed customer accounts to ensure accurate and timely payments, maintaining precise financial records (via MYOB). • Efficiently handled phone calls and emails, providing prompt and courteous responses to client inquiries.• Established and nurtured strong client relationships, fostering a positive customer experience.• Collaborated with managers to identify and resolve customer issues. • Played a key role in crafting job advertisements, screening applicants, and contributing to final hiring decisions to build a skilled and diverse workforce.

Sydney, New South Wales, Australia

Women’s Wear Department and Click and Collect HUB: • Exceptional customer service skills reflected in consistent 10/10 customer reviews.• Meticulous self-presentation to uphold a polished and professional image.• Proven track record in sales, consistently meeting and exceeding targets and KPIs.• Adept at promptly responding to customer inquiries and effectively resolving complaints to ensure customer satisfaction.• Proficient in utilising POS systems, handling refund processes, and maintaining accurate till balances.

Sydney, New South Wales, Australia

• Proficiently executed order fulfillment operations, ensuring accurate and timely picking, packing, and delivery within defined timeframes.• Took a proactive approach to troubleshoot and resolve order-related issues, while effectively coordinating staff through strategic task delegation.• Fulfilling a team leadership role by providing guidance and support to both frontline staff and managers, contributing to a cohesive and high-performing team environment.• Leveraging customer service skills to enhance the in-store experience, addressing customer inquiries and ensuring satisfaction.• Exemplified strong organisational and communication competencies, collaborating seamlessly with the online team to optimize workflow and streamline processes.

Cairns, Queensland, Australia

As a Staff Wellbeing Strategist intern at the Independent Living Support Association (ILSA), I had the privilege of contributing to a vital project aimed at improving the wellbeing of support workers.During my time at ILSA, I was part of a team responsible for reviewing key literature and best practices in organisational wellbeing programs. Leveraging my research and analytical skills, I was able to provide valuable insights and recommendations to inform the development of an extensive staff wellbeing strategy.I am particularly proud to have been awarded the 2020 Judyth Sachs PACE prize for outstanding achievement in this placement, a testament to the dedication and hard work that went into this project.

Sydney, New South Wales, Australia

As a Senior Sales Assistant at Bakers Delight, I was responsible for providing exceptional customer service and leading a team of junior staff to ensure a seamless and enjoyable experience for our customers.In addition to my customer service duties, I also played a key role in coordinating and delegating tasks among the team, ensuring that everyone was working efficiently and effectively to achieve our goals. This involved communicating with team members, providing guidance and support, and leading by example to foster a positive and productive work environment. I also worked closely with managers to identify areas for improvement and implement new processes and strategies that helped to enhance overall efficiency and productivity.

Sydney, New South Wales, Australia

During my internship at Carla Zampatti, I was responsible for a diverse range of tasks that required exceptional organizational skills and attention to detail.My day-to-day activities included running general office errands, managing incoming and outgoing mail, and maintaining office supplies. In addition, I provided crucial support to the former CEO, Carla Zampatti, by assisting her with a variety of daily tasks.I also contributed to various team-based projects that involved strict deadlines. Through my collaborative approach and proactive mindset, I ensured these projects were completed on time and to a high standard.

Master Of Organisational Psychology

Subjects completed: Coaching and Positive Psychology; Psychological Assessment and Interpretation; Professional Development; Mental Health.

Bachelor Of Commerce (Human Resource Management) With A Bachelor Of Psychology (Honours)

First Class Honours Highlights: 2023 - Merit List for High Achievers 2022 - Completed an Empirical Thesis in the Field of Cognitive.

Bachelor Of Commerce And Bachelor Of Psychology, (Exchange Program)

Activities and Societies: Erasmus Student NetworkDistinction Average

Hsc

Leadership Positions: 2013 - Year Leader 2015 - Year Leader 2017 - Year Ambassador