Leah Gregory Email and Phone Number

• Manage events from start to finish, including: planning, move-in, move-out, and event operations• Serve as clients’ point-of-contact with Convention Center• Coordinate facility services, security, catering, audiovisual,heating/cooling, and engineering agendas• Organize meeting rooms, suites, halls, and ballroom events• Maintain knowledge of Convention Center contracts, rules, regulations,polices, procedures and required Certificate of Insurance• Service clients' requirements across in-house departments and vendors• Anticipate and address clients’ last-minute changes and requests• Prepare post-event summaries, providing billing information andcritique of outgoing event and client services

• Managed departmental administrative tasks and finances, including:purchasing, ordering, invoicing, scheduling, records control and filing• Ensured proper dining experience, delivering items, fulfilling customerneeds, removing courses, replenishing utensils, and refilling glasses• Managed all guest requests, complaints, and questions, making sure allaspects were communicated to respective departments• Liaised with vendors to source guest requests and coordinate deliverieswhile maintaining strong vendor relationships• Ran and filed reports tracking how many groups came in house, numberof banquet orders received or missing, and revenue

• Represented clients to ensure a successful, seamless event while maximizing their objectives.• Ensured prompt and timely distribution of banquet event orders and group resumes• Completed banquet events orders and group resumes a minimum of 21 days prior to group arrival.• Maintained exceptional knowledge of all Kohler Hospitality businesses: history, businessoperations

• Maintained and organized 200+ employee records, training, and personal information through HRprogram Bamboo• Collaborated with HR Manager on unemployment protests, garnishments and employmentverification• Provided dedicated support to HR Manager with specific focus on data maintenance, posting jobs,creating job descriptions, onboarding and offboarding

• Organized campus-wide events including spring concert, speakers, and fall welcome week events• Collaborated with student groups to organize events and worked with various departments on campus tocoordinate aspects of special events• Coordinated with a middle agent on contractual matters to provide services for various events• Managed event budget each semester and worked within a set budget

• Created and implemented improvements in guest excellence, profit contribution, and job satisfaction• Developed Timesaver projects including surveys, appreciation events, team outings, and data analysis• Demonstrated strong problem-solving skills and adaptability in both the Timesaver office as well as inaiding guests/guest recovery• Hosted VIP clients throughout the duration of their stay at the park and provided an exceptional guestexperience

• Designed, planned and managed special events and fundraising activities by establishing event décor, staying on budget and creating a day of timeline• Wrote a variety of media releases and articles by researching topics for zoo publications resulting in increased event participation• Managed social media accounts and monitored publicity to raise/increase online engagement presence