• Advanced work order management on the Fifth Third Bank account. • Manage a team of 10 including Work Order Specialist, Procurement Manager, Business Analyst and Data Managers. • Responds to client inquiries and concerns. • Ensures timely and quality service delivery to the client. • Follows up with clients to ensure customer satisfaction. • Creates work orders and assigns them to multiple technicians and vendors. • Provide various high level reports on open and closed work orders or technician statuses. • Create vendor files and checks accuracy on completed paperwork submitted by vendors. • Train vendors on work order and billing procedures. • Assist with process creation and procedural training as a subject matter expert.• Work closely with higher management for the client and CBRE • Investigate escalated issues from the client • Invoicing assistance in assuring the client savings• KPI adherence enforcement and completion of multiple projects to ensure cost savings and best business practices

311 rep assisting citizens of Mecklenburg county with public safety, tax and misc assistance.

Dispatch of emergency services for Gaston County. Emergency and non emergency phone calls. EMD protocol. Dispatch included police, fire and EMS. Trained new hires and assisted with audit of DCI files. CPR certified.