Leah Hollingshead, Cpp

Leah Hollingshead, Cpp Email and Phone Number

Payroll Professional at RDA Systems, Inc. @ RDA Systems, Inc.
canton, georgia, united states
Leah Hollingshead, Cpp's Location
United States, United States
Leah Hollingshead, Cpp's Contact Details

Leah Hollingshead, Cpp personal email

n/a
About Leah Hollingshead, Cpp

Seasoned payroll professional and Quality Assurance tester with proven history of detail analysis and testing to ensure quality software releases. Self starter, communication and leadership skills continuously striving to provide the highest quality software to meet the client's needs.

Leah Hollingshead, Cpp's Current Company Details
RDA Systems, Inc.

Rda Systems, Inc.

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Payroll Professional at RDA Systems, Inc.
canton, georgia, united states
Website:
openrda.com
Employees:
21
Leah Hollingshead, Cpp Work Experience Details
  • Rda Systems, Inc.
    Customer Care
    Rda Systems, Inc. Dec 2023 - Present
    Customer Support for Accounting software, subject matter expert, client training clients, tester for software releases, project coordination and maintain support documentation.
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  • Ecca, Inc.
    Software Quality Assurance Associate
    Ecca, Inc. Jan 2020 - Nov 2023
    Erie, Pa
    Responsible for functional testing all program and development application changes in the ReadyPay software which includes patches, tax updates, and Federal and State reporting requirements. After all tickets are tested in the sprint, I participate in regression testing to ensure other areas in the software still work correctly. Create tickets for any finds in the Jira ticket Management system, utilize sequel server to research, troubleshoot and update data in ReadyPay. Create test cases in TestRail management system for regression testing and tracking results.
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  • Rda Systems
    Customer Care Team Lead
    Rda Systems Apr 2018 - Jan 2020
    Canton, Ga
    Managing the Customer Care team and help desk by working with Operations Manager and Development Team Manager to prioritize development issues and program releases, help desk coverage, escalations, and overall customer help desk experience. Responsible for customer care responsibilities as listed below under Customer Care Team.
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  • Rda Systems
    Customer Care Team
    Rda Systems Jul 2010 - Jan 2020
    Canton, Ga
    Functional support for Payroll/Accounting/Financial Software for customers in the south eastern region of the United StatesTroubleshooting and testing software to assist customers and finding solutions for reported issues Responsible for testing software for new products such as state and Federal reporting, Payroll, employee self service portal, Application Management and Time Management which includes file testing and validation, working with development when necessaryLeading the HR/Payroll, Leave, Substitute implementation for new customers, keeping up with project plans and tasks due, as well as training the customerManaging integrations with third party vendors as well as training customers on the new process.
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  • Bb&T Payroll Services - Total Years At Company 2004 - 2010 (5 Years, 10 Months)
    Senior Product Support Specialist
    Bb&T Payroll Services - Total Years At Company 2004 - 2010 (5 Years, 10 Months) Aug 2007 - Jun 2010
    Develop and manage integrations between BB&T Payroll Services and Third Party AdministratorsSuccessfully implemented 8 Third Party Administrators to date including pension, insurance, and workers' compensation partners from initial needs analysis, to deployment, to production and ongoing technical and operational supportCollaborate with Management to ensure client and partner satisfactionManage support for approximately 350 clients utilizing partner productsLiaison for partners and internal staff for ongoing issue resolution by using a CRM tool for tracking, researching the problem and working with internal staff in addition to new product or service additions Oversee creation of the data transfer file based on file specification guidelines and the transmission using Connect Direct and assist report writer in designManage multiple projects simultaneously, including creation of tasks and assignments, setting deadlines, and arranging meetingsCreate and document test case scenarios to ensure data file accuracyAids internal Training Department in establishing operational procedures to be communicated with Payroll Implementation and Specialists Communication of new or changed services to internal staffResponsible for creating test cases and testing new payroll software releases for iSystems Evolution
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  • Bb&T Payroll Services
    Implementation Consultant
    Bb&T Payroll Services Aug 2006 - 2007
    Selected as one of four Implementation Consultants as a result of organizational restructuring which temporarily eliminated the Product Support team - Implemented the larger and more complex clients Performed client needs analysis to identify individual client payroll needs, set project timelines, define company/employee data needed, and process initial payrolls to ensure the process is complete and expectations are met Initiated client contact and collected all data to be keyed or imported into the systemDesigned time lines and tasks for each installation and managed calls with the client to ensure goals were met
  • Bb&T Payroll Services
    Product Support Specialist
    Bb&T Payroll Services Aug 2004 - Aug 2006
    Provided internal and external functional support to the Lawson payroll systemResolved daily operational issues related to incorrect set up, payroll processing errors, taxes, Pension, Time Accrual, and any other issues related to Lawson and BSI Tax Factory Tax SoftwareTested new payroll software releases and created test cases working with developers on issues found in software and new software patchesAppointed to the data conversion team responsible for converting client and employee data from the Lawson Payroll system to the Evolution payroll system with a key emphasis on pension setup for all clients - Assisted in converting approximately 1500 clients in a three month period
  • Piedmont Hospital
    Payroll Manager
    Piedmont Hospital Jan 1996 - Aug 2004
    Managed the payroll department and processed payroll using Lawson software. We processed for three process levels totaling about 6000 employees.
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  • Piedmont Hospital
    Payroll Manager
    Piedmont Hospital Jan 1996 - Aug 2004
    Managed payroll department and staff Administered entire payroll process including transmitting ACH files, printing checks, and the balancing, printing, and issuing of W-2s - This included three healthcare facilities with approximately 4000 employeesReconciled all financial reports and handled all system changes related to the Lawson Payroll System and Kronos Timekeeping SystemCreated and maintained all new processes and procedures that affected the payroll departmentWorked with the technical team on system issues and new development
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Leah Hollingshead, Cpp Skills

Payroll Employee Benefits Management Hris Human Resources Troubleshooting Leadership Business Process Customer Relationship Management Employee Training Requirements Analysis Qa Data Analysis

Leah Hollingshead, Cpp Education Details

Frequently Asked Questions about Leah Hollingshead, Cpp

What company does Leah Hollingshead, Cpp work for?

Leah Hollingshead, Cpp works for Rda Systems, Inc.

What is Leah Hollingshead, Cpp's role at the current company?

Leah Hollingshead, Cpp's current role is Payroll Professional at RDA Systems, Inc..

What is Leah Hollingshead, Cpp's email address?

Leah Hollingshead, Cpp's email address is le****@****rda.com

What schools did Leah Hollingshead, Cpp attend?

Leah Hollingshead, Cpp attended Central Michigan University, Georgia State University.

What skills is Leah Hollingshead, Cpp known for?

Leah Hollingshead, Cpp has skills like Payroll, Employee Benefits, Management, Hris, Human Resources, Troubleshooting, Leadership, Business Process, Customer Relationship Management, Employee Training, Requirements Analysis, Qa.

Who are Leah Hollingshead, Cpp's colleagues?

Leah Hollingshead, Cpp's colleagues are Sean Moroz, Donnica Carter, Dawn Brown, Teresa Conville, Jack Putnam, Mimi Davis, Jessie Caudill.

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