Leah Johns Email & Phone Number

Mansfield, Texas, United States

• During my time here, I fostered a dynamic work culture and developed enthusiasm, collaboration, and strong colleague relationships to increase clinic performance in liaison with key stakeholders. With this, I.
• Attained and maintained a staff turnover rate of less than 3% across centers and surpassed key performance indicators by exceeding net patient acquisition targets, maximizing patient insurance utilization in line with.
• Streamlined referral process for families and optimized cost savings through out-of-pocket benefits, financial discounts, and flexible payment options by leveraging sales and empathetic skills, coordinating.
• Achieved outstanding operational efficiency and service quality by guiding a 50-member multidisciplinary team delivering care to patients while overseeing two ABA clinics.
• Recognized as DFW leader of the quarter, achieved triple-core value award recipient, and excelled in key KPIs including adherence to medical necessity/utilization of insurance hours, net patient adds, and retention.

Dallas, Texas, United States

• Appointed to a specialized role as business manager, I oversaw retail operations for a women's design house & fashion boutique. My skills include the training and development of employees, optimizing workplace.
• Enabled business expansion into new markets with the launch of Dallas and Austin boutiques in 2019 and 2020 by leading the acquisition of top-tier talent, driving the recruitment and onboarding process, and ensuring.
• Played key role during COVID-19 store closures, supporting Customer Care Team and driving e-commerce.
• Increased profitability and performance across all business areas and ensured resilience and adaptability by creating and executing contingency plans.
• Boosted sales, delivered exceptional client experiences, and established lasting client loyalty by managing and directing all aspects of retail operations at a women's fashion boutique and guiding and mentoring team.

Calgary, Alberta, Canada

• In this job role, I utilized a proactive approach in recruiting, selecting, and overseeing employees, managing workflows, task prioritization, and delegation, and fostering a motivated and well-directed team to nurture.
• Attained certification as Company Learning Leader in 2017, showcasing continuous professional development.
• Recruited, selected, and managed employees, coordinating workflow and prioritizing and delegating tasks, providing motivation and direction to create positive work environment.
• Achieved three promotions within first two years of employment and was selected to lead expansion into new markets in the USA by overseeing the establishment of new stores.

Northern Alberta

• During this tenure, I performed in-depth competitor and trend analysis to identify rankings, adjust strategies, and enhance market positioning. I was assigned the duty of negotiating for additional promotional spaces.
• Drove business growth by accomplishing retail sales targets, enhancing service outcomes, and meeting budgeting objectives for 63 retail accounts.
• Promoted brand visibility and boosted engagement by steering the planning and execution of comprehensive business reviews and impactful in-store special events.
• Achieved recognition as "Best in Marketing" at the 2016 National Sales Meeting, distinguishing excellence in marketing efforts across all retail accounts.
• Secured top spot for sales in Canada during the "They're Real Mascara" campaign, showcasing sales leadership and product promotion proficiency.

Edmonton, Alberta

• As a part of this job role, I utilized customer service survey scores as a motivational and educational tool for the Beauty Team, fostering continuous improvement in service quality. With this, I planned and executed.
• Achieved and surpassed sales targets and enhanced brand success by ensuring the cultivation of a customer-centric culture.
• Nurtured talent pipeline and motivated members to establish enduring client relationships and bolster brand loyalty and revenue growth.
• Propelled product sales and brand profitability and increased 64% year-over-year business growth in the inaugural year by conceiving and implementing potent merchandising strategies that harmonized with promotional.
• Elevated leadership and management prowess for measurable improvements in team performance by accomplishing the Shoppers Drug Mart Lead Management Program.