Leah Johns Email & Phone Number

Mansfield, Texas, United States

During my time here, I fostered a dynamic work culture and developed enthusiasm, collaboration, and strong colleague relationships to increase clinic performance in liaison with key stakeholders. With this, I onboarded, retained, mentored, and engaged a highly skilled team of registered behavioral therapists, board-certified behavioral analysts, clinical directors, and clinic admissions associates. Moreover, I steered and lead team meetings for clinicians and operations and monthly all-team gatherings to bolster communication and alignment.Some of my accomplishments are given below:• Attained and maintained a staff turnover rate of less than 3% across centers and surpassed key performance indicators by exceeding net patient acquisition targets, maximizing patient insurance utilization in line with medical necessity.• Streamlined referral process for families and optimized cost savings through out-of-pocket benefits, financial discounts, and flexible payment options by leveraging sales and empathetic skills, coordinating assessments, verifying insurance benefits, and conducting center tours.• Achieved outstanding operational efficiency and service quality by guiding a 50-member multidisciplinary team delivering care to patients while overseeing two ABA clinics.• Recognized as DFW leader of the quarter, achieved triple-core value award recipient, and excelled in key KPIs including adherence to medical necessity/utilization of insurance hours, net patient adds, and retention.

Dallas, Texas, United States

Appointed to a specialized role as business manager, I oversaw retail operations for a women's design house & fashion boutique. My skills include the training and development of employees, optimizing workplace productivity and creating a high-performing culture. I also managed logistics & operations, creating profit maximizing contingency plans, controlling incoming and outgoing shipments and implementing effective merchandising strategies.• Enabled business expansion into new markets with the launch of Dallas and Austin boutiques in 2019 and 2020 by leading the acquisition of top-tier talent, driving the recruitment and onboarding process, and ensuring optimal team composition.• Played key role during COVID-19 store closures, supporting Customer Care Team and driving e-commerce.• Increased profitability and performance across all business areas and ensured resilience and adaptability by creating and executing contingency plans.• Boosted sales, delivered exceptional client experiences, and established lasting client loyalty by managing and directing all aspects of retail operations at a women's fashion boutique and guiding and mentoring team members.

Calgary, Alberta, Canada

In this job role, I utilized a proactive approach in recruiting, selecting, and overseeing employees, managing workflows, task prioritization, and delegation, and fostering a motivated and well-directed team to nurture a positive work environment. Along with this, I spearheaded operational systems that streamlined store processes and collaborated with the retail merchandising team to showcase products and optimize customer engagement and sales.My key achievements in this role are as follows:• Attained certification as Company Learning Leader in 2017, showcasing continuous professional development.• Recruited, selected, and managed employees, coordinating workflow and prioritizing and delegating tasks, providing motivation and direction to create positive work environment.• Achieved three promotions within first two years of employment and was selected to lead expansion into new markets in the USA by overseeing the establishment of new stores.

Northern Alberta

During this tenure, I performed in-depth competitor and trend analysis to identify rankings, adjust strategies, and enhance market positioning. I was assigned the duty of negotiating for additional promotional spaces and devising enticing store incentives to optimize brand sales and foster strong partnerships with retail partners. It is worth mentioning that I initiated the launch of new products and oversaw corporate programming with a focus on in-store activities to boost retail.My key success during this time is:• Drove business growth by accomplishing retail sales targets, enhancing service outcomes, and meeting budgeting objectives for 63 retail accounts.• Promoted brand visibility and boosted engagement by steering the planning and execution of comprehensive business reviews and impactful in-store special events.• Achieved recognition as "Best in Marketing" at the 2016 National Sales Meeting, distinguishing excellence in marketing efforts across all retail accounts.• Secured top spot for sales in Canada during the "They're Real Mascara" campaign, showcasing sales leadership and product promotion proficiency.

Edmonton, Alberta

As a part of this job role, I utilized customer service survey scores as a motivational and educational tool for the Beauty Team, fostering continuous improvement in service quality. With this, I planned and executed brand-specific sales events to drive brand visibility and enhance customer engagement. It is important to highlight that, I utilized tracking tools and dashboards to establish and tailor sales goals and maintained sales records, ensuring alignment of strategies with financial objectives.A section of my achievements is given below:• Achieved and surpassed sales targets and enhanced brand success by ensuring the cultivation of a customer-centric culture.• Nurtured talent pipeline and motivated members to establish enduring client relationships and bolster brand loyalty and revenue growth.• Propelled product sales and brand profitability and increased 64% year-over-year business growth in the inaugural year by conceiving and implementing potent merchandising strategies that harmonized with promotional programs.• Elevated leadership and management prowess for measurable improvements in team performance by accomplishing the Shoppers Drug Mart Lead Management Program.