Leah K. Email & Phone Number

Building a virtual content & community via the latest motion capture technology inside of Unreal Engine

서울, Kr

Started, grew and led a North American business with a team of 25+ to build a world where everyone prospers doing what they love. During my time as a lead:- Launched a brand-new global site and business, which reached 3.7M visits and 7-figure revenue in 3 months while decreasing marketing spending from 200% to 15%- Improved PDP purchase conversion rate from 0.5 to 2.5 on avg, up to 5% during peak seasons- Customer satisfaction rate from below 50% to 98%- Hired and managed over 30+ global talents- Contributed to pitching global business vision to the investors, which resulted in $25.8M series B CLASS101 work with world's top creators and artists globally to monetize their knowledge via online classes. We help putting together the perfect course along with sourcing class materials for the students.

Redmond, Washington, Us

Streamer growth team lead @ Mixer - Live streaming platformMixer is a next-generation interactive live streaming platform for gamers that lets viewers participate in the gameplay itself. Instead of sitting idle, viewers get to engage with the content directly, creating quests, choosing weapons, or even acting as characters within the game world.- As a team lead, built multiple strategies, programs, and features focusing on streamer base growth, content quality, on-boarding, and mid-tier streamer monetization. Managed team's priorities, OKR and KPI- Improving customer satisfaction 26% in 4 months via Mixer customer voice initiative- Improving Mixer video player quality by 30% in 6 weeks with the v-team by improving data quality and running multiple AB experimentation- Founding Empathy v-team : Initiated multiple internal programs that built creator empathy and knowledge across the organization

Redmond, Washington, Us

- Led Modern workplace as a service (mWaaS) initiative which brings Microsoft's devices, services and software together in one simple solution for businesses. Shipped the first portal to support managed desktop for modern workplace.- Shipped Microsoft Shape the future, which allows qualifying K-12 education institutions to purchase devices with discounted Windows licenses from Microsoft’s partners- Shipped Windows AutoPilot, which enables IT professional to customize the Windows 10 experience online and have a fully-configured device ready for the end users.• Launched to beta customers in August with currently more than 10K IT pros using the product. • Worked directly with more than 75 IT pros from Fortune 500 companies. • Took initiative to create a video tutorial to help users learn, and it is now shared worldwide on the Windows Youtube channel- Shipped Self-service device return portal for business. The first portal that allows the business customers to return or exchange Surface devices online.

Redmond, Washington, Us

• Led a self-service support ticket conversion solution, which reduced the average conversion time from 9 days to 3 seconds, minimized the human error, cut down the operational cost to zero, avoided creating technical debt, and set the precedent for other modern scalable solutions.• Shipped Volume Licensing Customer Portal, which is the new modern site for Microsoft commercial customers to manage and purchase assets from Microsoft. Designed the portal from ground zero with an aggressive launch date, launched worldwide with NO market issues with an average of 55K visits per month.• Volume Licensing User Management – Designed and led features to address in market issues that drove high volume of support calls; Overall support calls dropped from 70% to 51%, and escalations from CSS have dropped by 50%. Received Team excellence award & individual spot award.

Redmond, Washington, Us

Microsoft Academic College Hire program is an accelerated career development program that cultivates top-performing graduates’ talent by rotating different teams and roles for 2 years.• Emerging market PM: Drove a part of initiatives to sell O365 and Azure in China as a product manager with a very aggressive schedule to launch before the competitor, Amazon. Microsoft now proudly owns the title ‘World’s first international company to sell cloud services in China’• Marketing PM: Executed Microsoft Store SMS program in the marketing team with 40K subscribers for 6 months and brought in revenue. Managed the vendor team.

University Park, Pa, Us

• Taught Information Science and Technology 110 online classes to adult students from the globe with a help of my awesome professor, Jan Mahar Sturdevant. I came up with my class materials, recorded online classes, graded home works and held office hours to answer any questions. This class is an intro class to IST major at Penn State, which helps our students to explore their interest in IT and CS world.

Redmond, Washington, Us

Worked on BI Reporting tool for Finance Service Delivery team

Chicago, Il, Us

• Provided a solution to improve customer trust with social shopping platform based on extensive user data analysis