Leah Kirkpatrick Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana

• Supervise the administration of all CBT examinations offered, schedule dates and times for tests, ensure conformity with all client practices, train and monitor staff with regard to testing, and make updates to CBT programs and equipment as necessary. Maintain security procedures for all CBT examinations.• Supervise staff on all aspects of testing (registration, check in/out, test-taker supervision, and other requirements of client practices). Evaluate opportunities to expand testing offerings and provide recommendations.• Supervise weekend paper-based testing, including establishing tests to be offered at IUPUI Testing Center, reserving and scheduling rooms, maintaining a list of proctors, ensuring all weekend testing staff are trained, and performing all record-keeping associated with exams. Maintain security for all exam materials and ensure their prompt return to the exam sponsor.• Assist with the planning and implementation of the university's expanding Testing program.• Create and distribute publications related to testing, including the regular maintenance of the Testing website.• Manage testing budget to ensure that all funds are received and allocated properly.• Meet and interact with the general public, in the office or during testing, in an official manner. Manage difficult or unusual situations related to testing.

Charleston, South Carolina Area

· Strict adherence and compliance to all Client Practices and Center SOP for the administration of 400+ government, professional, and educational testing authorities· Exercised sound judgment with regard to any suspected testing irregularity; created clear and concise documentation regarding any incident· Provided exceptional customer service and test knowledge to a diverse group of individuals

Indianapolis, Indiana Area

· Sales and leasing for 91,000 sq ft storage facility; increased occupancy 70% in Business Park commercial units (initial occupancy was 4%); maintained 93% occupancy in 452 unit adjacent facility· Kept abreast of competitors’ trends and adjusted presentations accordingly for prospective tenants for both new sales and tenant retention

Indianapolis, Indiana Area

· Business development and cultivation of positive image for the school and its graduates within the IT community through participation in industry events, strategic sales calls, and market analysis· Placed 86% of graduates (MCDSTs) within 45 days of graduation· Instructor for Career Development courses; arranged quest speakers for classes· Chaired weekly campus meetings with instructors and admissions advisors· Concurrently functioned as Student Services Representative and Prometric Test Center Administrator: conducted new student orientations, scheduled all classes; managed student databases; created and maintained all student records and confidential files; test scheduling and proctoring; office management

Indianapolis, Indiana Area

· Interpreted and applied complex scoring rubrics to multiple state standardized K-12 large scale educational assessments in Reading Comprehension and Writing Development (ELA)· Extensive travel on company behalf to meet with elected officials, board members, and program managers for each item(s) and project· Established credibility and trust with each designated member/authority for all assigned projects· Adept with handling sensitive and/or complex issues regarding cut score meetings, client expectations, training and live scoring · Compiled, researched, and created all training materials for each assigned item· Trained and supervised up to 250 employees for each scoring project; multiple projects per year· Daily monitoring to ensure Key Performance Indicators were achieved; able to improve both accuracy and productivity for each group without additional monetary compensation· Authored annotations for publication on various DOE websites· Prepared all end of project reports; analyzed statistics and reliability for each item· Developed select Evaluators to assume Team Leader positions· Ensured all projects stayed within budget and deadline; contributor to Lean meetings to improve efficiency and eliminate redundanciesTrain the Trainer· Trained educators to train and qualify other educators to score 1.7 million student responses in NYC· Talent for the training DVD that accompanied the hardcopy manuals· Subject Matter Expert for Scoring Call CenterScoring Consultant· Collaborated with DOE to transition scoring system from adjective based to numerical system· Researched and authored annotations to justify the benefits of the numerical score versus the adjective application

Indianapolis, Indiana Area

· Recognized for excellence in managing large projects with multiple, tight deadlines· Liaison and point of contact for internal departments for all assigned titles · FTP administration; database updating· Planned and facilitated all Launch meetings for each title· Selected to represent Editorial Services at Author Conference, 2000 · Assumed Managing Editor responsibilities to fill-in for vacations· Signature of Achievement Award, 2001