crazyFUNcolumbus.com performance space with a avant- gaurde approach to entertainment.

Customer experience and Event quality control for confections company

Representing The Nespresso Brand in Columbus

Interactive Adventures

Hiring, training, payroll, inventory, Taking customer calls, all Administrative function, inventory, reporting, scheduling, and much more

Managing operations of all internal departments within Cardinal Lawns; Reporting Directly to the office of the President and the Vice President.Developing and implementing S.O.P.’sCoaching training and leading senior management, in multiple departments.

Managing data and metrics for a call team. Coaching a call team effectively at persuasion techniques, and staying positive in the face of a challenge. Daily management of staff, attendance, attitudes, schedules, and enforcement and management of all policies and procedures. Improved processes and saw through implementation process. Establishing 1:1 meetings, Establishing team skills building and team morale meetings that proved necessary and effective. Superior people management, and computer skills.

Deal directly with selling, marketing, business development, customer assistance, shipping, order placing. Building new relationships, and retaining relationships with customers, through positive rapport and account management.

Tracking and reporting department performance, communicating with prospective customers, communicating with current customers, communicating and coordinating with managers and employees from multiple departments, working with sales teams. Building and running campaigns via a CRM and CPM.Only being there a short time I helped to create department metrics, standards, tracking and reporting. I help to keep my team motivated and inspired.

As a Commercial Accounts Manager for Trugreen I do many day to day task such a Customer service, sales, Data Entry, scheduling, Customer Retention, Payment processing, A/R and much more In use share pointe, The Microsoft suite, a company operating system, sales force, and other online Intranet programs.#1 Up-seller in the region.

I managed customer service needs; such as billing, payments, and much more. Administratively I handled most all incoming calls, filing, typing, E-mail, fax, budgets, planning and hosting events, travel. With tele-sales I executed cold call sheets, as well as cross sell reports. As well as create and head the execution of local marketing strategies. I learned a lot while working with agency owner Jason Thomas.

At Voice Data's Call center I handle high call volume answering and processing customer calls; I take and file new caller account information as well as look up and edit existing customer accounts. I mange stressful and difficult customer calls. I am able to meet and exceed daily goals and work well under pressure, and with my co-workers

Working as store manager supervising both full-time and part-time employees, sales, scheduling, budgets, and much moreThe only store in our market to reach goals in our rewards program. Highest sales in market