Leah Long Email and Phone Number

• Supervise and coordinate activities between both clinics while maintaining systems for patient flow throughout the department • Serve as a representative to both internal and external entities • Plan and schedule assignments for the front-end staff/train and onboard new staff to the clinic • Directly responsible for all personnel actions, performance reviews, promotion, time away and maintaining time reports and payroll• Develop and implement policies set by the department• Accountable for understanding, enforcing and following internal controls, as it relates to front desk and cash management policies/procedures• Run relevant reports such registration quality, copay report and claim edit productivity

• Train new personnel on standard work on clinic procedures and registration • Complete Competency Based Orientation for new staff with Health Center administration and Service Access Managers• Plan and schedule work for clerical front desk staff and distribute assignments and assisted with staffing • Notify/train staff on Maestro updates and User notifications • Serve as Cash Manager resource for front end, assist with related cash management policy and procedure questions • Participate in interview process for new employees, provide feedback for hiring and termination decisions• Maintain liaison with medical staff in regards to patient flow, provide recommendations to HCA/SAM on policies, procedures, and standard work to improve patient care and clinic resources

• Check-in patients upon arrival and identify patient information in Maestro• Educate patients on required forms and obtain signatures per policy • Collect co-pays and balances on patient accounts• Document patient medical records and ensure patient HIPPA protection• Referral Coordination to specialty appointments • Assistant in training of new employees

• Primarily responsible for assisting the site coordinator in maintaining financial and student records• Works alongside ACES staff to ensure quality programming for the children while providing care and support• Performs routine clerical and typing duties such as monthly newsletters, duplicating materials, posting notices for staff and parents, updating the bulletin board and completing required reports• May serve as a group leader substitute or assistant in a staff absence • Uses positive reinforcement and developmentally-appropriate guidance techniques and consequences to encourage appropriate behavior

• Provide children from age six to nine stimulating facilitated learning activities on character traits such as responsibility, kindness, respect and accountability • Lead structured fitness activities through a Skillastics program• Allotting academic time to ensure higher learning • Set up diverse centers such as arts and crafts, building/manipulatives, board games and reading while actively interacting with each child and supervising at all times

• Served as advisor and program facilitator at a youth leadership conference for over 120 middle and high school children in five different cities for six weeks • Facilitated workshops on positive life changing concepts such as critical thinking, creativity, communication, collaboration, and goal setting• Implemented educational tools and programs to engage students in leadership development • Planned lessons within program faculty instructions • Adapted program guides to various classroom settings

• Provided students with emotional and behavioral support through group and individual counseling • Managed daily schedules for the students • Supported Faculty advisors in development meetings and in downtime activities • Ensured a safe and fun learning environment for all students during the program

• Conducted Dial4 assessments on three and four year olds for basic learning and teacher instruction.• Observed a classroom of about twenty preschoolers on behavioral and learning disabilities • Assisted teachers in the classroom with various activities and lessons• Successfully conducted and administered 100% of test accurately• Provided a positive environment for the preschoolers to gain substantial learning.

• Provided educational assistance to an elementary student in math, reading and spelling• Taught one on one sessions twice a week with homework and numerous activities Enhanced behavioral skills • Improved reading, spelling and math skills by 50% by the end of the program