With over eight years of experience in customer success and data analysis, I am a quality and compliance specialist who delivers data-driven insights and solutions.I manage the documentation process, ensuring timely creation, update, and maintenance of company documents. I coordinate the routing and approval of documents for release, including job descriptions, forms, work instructions, procedures, and passports for the company and its branch offices. I assist Management Systems Representatives with documentation review and creation and monitor international updates to incorporate them into our Management System. I coordinate and schedule internal audits annually for each branch location, including Fredericksburg, and participate in external ISO audits. I conduct process internal audits where necessary and review and edit all completed audit reports before release. Furthermore, I oversee the customer complaint process, monitoring and processing complaints entered into the company's CRM module daily.In my previous roles, I conducted over 100 daily quality audits and inspections, resulting in a 25% decrease in deficiencies. In addition to my data analysis expertise, I have developed strategic solid advisor skills by establishing trusted customer relationships, particularly at VP and C-levels. I act internally as customers' voice by providing valuable feedback to engineering, marketing, and sales.I also have a solid background in customer success and team development, working as a Team Lead and a Research Writer. In these roles, I implemented strategies to improve customer satisfaction, onboarding experiences, retention rates, and long-term relationships and designed and executed data collection processes and reports. My attention to detail, solutions-oriented mindset, and collaborative work style make me a valuable asset to any organization seeking to leverage data-driven insights and foster a culture of continuous improvement.
Listed skills include Leadership, Appointment Scheduling, Administrative Assistance, Team Building, and 46 others.
