Leah Murphy Email & Phone Number

Surprise, Arizona

Providing superior technical writing support for trade skills in the construction industry.• Document educational manuals. • Specializing in low voltage electrical and mechanical maintenance skills.• Collaborate with subject matter experts within the skilled trade industry..• Support the development of industry certification materials.

Milford, Michigan

Led a group of Test Engineers, coordinating durability test activities on new product launches. Developed test plans, communicated complex test results, and escalated test issues with significant program time constraints and limited resources. Reduced time required to communicate issues to leadership and improved quality of information for design changes and program direction.• Documented global durability process improvements.• Strategized to implement project test plans to serve the needs of each program.• Wrote work instructions for vehicle service, repair, and issue investigations.• Mentored engineers on technology, investigations, and workload management.

Detroit, Michigan

Executed durability tests for full vehicle assemblies. Reported test issues with complex technical information (diagnostic data, inspection results, and detailed physical condition) to design engineers, obtaining feedback and collaborating on next steps. Actions resulted in reducing product warranty costs.• Developed training materials for new database systems.• Documented reference materials for process operations and best practices.• Initiated investigations on a broad range of vehicle subsystems test issues.• Produced detailed and accurate weekly updated and test reports.x

Detroit, Michigan

Developed procedures within the Finance Department to standardize processes. Collaborated with global counterparts to establish new tools and implement best practices across all regions. Streamlined internal financial reporting and improved data processing efficiency. • Managed accounting service provider activities.• Resolved conflicts and imbalances between GM business units.• Created on-line training tools and implemented global process changes.• Trained 22 business units using clear written and visual communication tools.

Knoxville, Tennessee

Owner and operator of a freelance technical writing business providing documentation of manufacturing operations, standard procedures, marketing copy and small business plans. Provided services to help business owners, directors and management focus their resources on core competencies, saving them time and money.• Managed over 23 client projects with local manufacturers and small businesses.• Collaborated with technical specialists to compose operational procedures.• Mentored entrepreneurs on content of business plans and marketing material.

Bachelor Of Engineering - Be, Civil Engineering

Master Of Business Administration - Mba, Finance