Lead and manage complex projects, optimize HR processes, and integrate HR strategies with IT solutions. Act as a utility player across various functions. Collaborate with HR team to assess, prioritize and implement new or optimized processes. Drive organizational change, enhance operational efficiency, and align technology with business objectives.

Led a high performance global technical team responsible for financially significant software application’s maintenance and support. Collaborated with Product Owner/Client to prioritize work initiatives. Maintained required extensive business controls compliance documentation, interfaced with auditors, and ensured a strong controls posture. Supported technical talent career growth. Ensured month, quarter and year-end financial close targets are met. Results include:• Successfully completed upgrade of the application• Introduced automation reducing admin tasks by 4x • Improved system performance by 52% for monthly task and 65% for quarterly task• Achieved 93% annual JIRA ticket closure rate• Implemented talent program for top 10% of high performing employees• Increased leadership skills and understanding of development cycle

Led a global team managing talent programs for IBM’s IT organization of 9,000 technical employees worldwide with focus on increasing diversity and inclusion, retention, employee engagement and upskilling. Trusted advisor to managers, leaders, and employees. Partnered with Talent Acquisition to develop and implement recruitment strategies. Promoted and managed participation in HR programs for the business unit. Managed employee relations and performance management. Remit includes global internship, onboarding, talent attraction, employee development and D&I initiatives. Results include:• Launched and managed a global onboarding program, resulting in 92% satisfaction among 2500+ new hires annually including shipment of welcome kits to 35 US states and 25 countries• Designed and delivered an internship program with a high-touch, white glove offering that achieved 70 NPS (excellent) satisfaction rating among interns and 71 NPS (excellent) satisfaction among managers with a 76% offer acceptance rate for 100+ interns in 8 US locations (2021)• Achieved 44% diversity across 500+ interns in 6 countries in 2021; 6% increase from 2020; US URM improved by 20%• Developed centralized hiring program for technical employees in 3 countries resulting in reduction of 4+ days in time to accept• Promoted and supported apprenticeship, tech re-entry, P-tech programs across 800 managers worldwide to increase diversity of technical talent with 50% year over year increase in participation

Managed complex projects with focus on compliance and simplification. Coached leaders and employees on criticality of legal compliance. Areas of experience include business travel, vendor relations, global immigration, event planning, immigration determination, and government relations. Results include:• Defined strategy for large, global IBM recognition events with over 5000+ participants in 4 locations annually with the successful arrival of all attendees • Deployed communication and education strategy for business travel compliance tool by hosting 25+ educational sessions annually for 2000+ employees, creating offline content, establishing a digital credential, and writing monthly blog posts for 10,000+ community members• Formed a user focus group to obtain feedback and negotiated the implementation of 28 improvements and simplifications with vendor

Supported projects focused on tax compliance, business analytics, employee equity, and immigration tooling. Expertise in training, communications, and project administration / management. Results include:• Focused on user experience for various software implementations by leading user testing, managing stakeholders, and creating process documentation• Hosted and created content for 40+ education sessions on Global Mobility Framework changes for HR leaders• Saved $100k annually on vendor costs by streamlining compliance requirements

Managed program focused on the internal movement of IBMers accepting positions across the globe within IBM entities. Results include:• Reengineered program offerings by identifying gaps, defining policies, and integrating into Global Mobility Framework• Managed business controls requirements to ensure audit readiness• Created reports to effectively communicate program progress to executive leadership• Vetted assignment plans for employees acquired in 5 IBM acquisitions

Managed program focused on the internal movement of IBMers accepting positions across the globe within IBM entities. Results include:• Reengineered program offerings by identifying gaps, defining policies, and integrating into Global Mobility Framework• Managed business controls requirements to ensure audit readiness• Created reports to effectively communicate program progress to executive leadership• Vetted assignment plans for employees acquired in 5 IBM acquisitions

Provided guidance to employees, potential employees, HR, and hiring managers on immigration issues. Prepared non-immigration visa petitions in support of foreign national employees per government requirements. Results include:• Submitted 10+ applications per week• Provided guidance to employees, staffing partners, and recruiting program managers• Produced weekly metrics and lead status call with hiring managers• Responded to 1000+ inquiries per week with 24 hr response time• Functioned as a liaison for employees and external immigration counsel• Developed and delivered education on various immigration topics• Created a bi-monthly newsletter for managers and employees