Leah Macdermid Email & Phone Number

Kelowna, Bc, Ca

Kelowna, British Columbia, Canada

Kelowna, Bc

- Craft compelling landing pages, squeeze pages, value props, and website copy based on keyword research- Write engaging blogs posts promoting Two Hat Security and Community Sift- Create Sales collateral, including one sheets and product walkthroughs- Write Google ads to increase website SEO and quality score.- Create and promote ongoing social media posts for FB, Twitter, and LinkedIn

Kelowna

Kelowna, Bc

As a Technical Writer/Content Strategist at Disney Interactive, I created and published original content on two support sites. This content included anything from site copy to help articles to images. I am passionate about creating cogent, user-friendly, and brand-specific content. Successes included creating and implementing a comprehensive Style Guide for both websites, brainstorming, building, and producing a three-month project roadmap, and documenting cross-department processes. I worked closely with stakeholders, including clients, web developers, and business analysts to ensure that a variety of business-critical needs were met.

Kelowna, Bc

Ensured that Disney Interactive provided world class customer support by reviewing Player Support Representative's tasks, including emails and moderation reports. I provided detailed feedback and suggestions for improvement in bi-weekly reports. I also assisted the Team Lead by organizing and running team meetings, building daily workflows, and answering/researching rep's questions. Successes included building training curriculum and detailed documentation of all Quality Representative's tasks, and compiling comprehensive reviews of nearly 20 part-time employee's work for management.

Kelowna, Bc

- Took escalated calls from clients and resolved difficult situations using a variety of communication techniques- Assisted guests through phone and email with billing, gameplay, and technical inquiries - Managed team of 3-5 and organized daily callbacks- Received, collected, replied to, and collated all fan mail in office- Created detailed walkthroughs for callback and fan mail process- Trained new employees

Kelowna, Bc

- Assisted guests through email- Reviewed moderation reports to ensure site safety and took action when necessary- Approved and disapproved usernames to ensure site safety- Provided live site moderation to ensure safety and took action when necessary

Inuvik, Nwt

Supervised and trained housekeeping staff in busy Northern hotel. Responsible for staff schedule and ordering supplies.