Leah Maxwell Email & Phone Number

High Wycombe, Gb

Deliver client briefs on time and on budget, supporting the delivery of clear actionable briefs for the creative team.Creation of all project estimates and associated paperwork.Complete clarity regarding the agency’s current work in process, client status and project pipeline.Manage use of agency management software and systems as required, ensuring all set policies and processes are adhered to.Maintain and build trust-based relationships with clients, demonstrating a high degree of organisation, positive attitude and delivery excellence, being a safe pair of hands in all situations.Win and record positive feedback from clients based on their experience and their satisfaction with the agency’s services.Accountable for owning the details of every task.Support the Client Services team at client meetings and attend external meetings when required.Support Account Directors to interrogate, challenge and understand the clients communication requirements. Manage all aspects of client expectations in relation to confirming the brief, all timelines and deliverables.Accurately record and administrate all client project amend cycles on assigned accounts.Responsible for correct filing of all project materials supplied by the client. Oversee and maximise both client and project profitability.Support with financial and account-status reporting.Ensure Hubspot is kept fully up to date with client information and tasks for client development plans.Support and contribute to internal projects, marketing, social media, branding and case studies.

Overseeing the day to day administration of client accounts & managing the logistics for programme delivery.Responsible for delivering an exceptional client experience and resolving client problems in a professional manner.Developed and managed the implementation of client service processes to ensure a seamless customer journey.Monitored and measured client satisfaction by improving training surveys to capture client feedback and analyse key trends.Built sustainable and continuous relationships with clients to inspire confidence and repeat business, while ensuring their needs were met.Onboarded new suppliers and consultants onto the Global Delivery Framework.Managed Corporate Memberships for the Customer Experience team to deliver company strategic goals for new products.Raised PO’s for suppliers and prepared Statements of Work and invoices for clients.Worked within the sales team to advise customers and sold qualifications which met the customers learning objectives.Supported the Operations Executives to meet departmental goals.Managed the virtual delivery allocation across all training areas to ensure adequate resource was available to meet customer expectations.

Cookham, Berkshire

Responsible for the logistics for programme delivery. Interacted with the client, venues, Course Director and Account Director to ensure a smooth customer experience.Identified client needs and undertook the appropriate action to meet those needs.Captured client feedback and analysed report trends with the Account Manager.Onboarded new suppliers and consultants onto the Global Delivery Framework.Raised PO’s for suppliers and prepared Statements of Work and invoices for clients.Supported the virtual delivery allocation across all training areas to ensure adequate resource was available to meet customer expectations. Assisted with ad hoc activity to manage issue resolution, planning, process, and performance improvement.Ensured all data and operational protocols were adhered to through a client relationship.Developed and maintained effective processes to ensure data integrity and quality through effective use of CRM.

Cookham, Berkshire, United Kingdom

Assisted external and internal stakeholders with the delivery logistics of all training course materialsProvided excellent customer service.Booked delegates onto training courses and issued invoices.Enrolled delegates onto the Learning Platform and CRM system.Interacted with Course Directors and venues for all operational activities related to the training.Prepared course materials and welcome packs.

London, United Kingdom

Volunteered as an assistant at U.Dance Festival at London Southbank Centre, assisting backstage, front desk and in workshops.Volunteered as a dance assistant at the Young Creatives Intensive at Rambert School.Attended insight conferences to expand knowledge of dance science, dance in education and dance advocacy.

Wooburn Green, England, United Kingdom

Provided quotes, confirmed orders and managed the inbox, resolving customer queries.Organised fabric samples for customers.Experience working in a fast-paced office environment and meeting deadlines.Developed customer service skills.

London, United Kingdom

Beaconsfield, Buckinghamshire, United Kingdom

Theatre Royal Drury Lane

Bachelor'S Degree, Dance, First Class Honours

Activities and Societies: Dance Platform Dance Society Achieved a First in my dissertation discussing the relationship between.

Level 3 Foundation Certificate In Professional Digital Marketing, Digital Marketing, Distinction

Examined CIM’s customer segment, products, stakeholders, competitors, marketing tools/content options. I examined how digital technology.

Hnd, Professional Dance Performance, Merit

Trained vocationally in classical ballet, neo-classical, contemporary, jazz, musical theatre and commercial dance.

Hnc, Professional Dance Performance, A

Gcse, Education, A* - C

9 GCSE’s at The Beaconsfield School English Language (A*); English Literature (A*); History (A*); Philosophy & Ethics (A*); Geography (A).

Dance

Dance