Leah Mccarthy Email & Phone Number

Newport, GB

Blackwood, Wales, United Kingdom

• Assisting the Head of Professional Standards & Compliance Manager in ensuring the organisation works within a regulatory and quality framework.
• Leading on the creating and implementing of policies, processes and systems.
• Creating, and overseeing, the Company internal audit programme with responsibility for creating bespoke audit tools and undertaking monthly analysis for Board reporting.
• Overseeing and managing the continuation of ISO9001 certification for both… Show more
• Overseeing and managing the continuation of ISO9001 certification for both Rutherford Health Plc via SOCOTEC and Rutherford Diagnostics Ltd via BSI.
• Supporting on the preparation for registration with Healthcare Regulatory Bodies (Care Quality Commission and Healthcare Inspectorate Wales). Creating, formatting & disseminating policy & procedure documents ensuring.

• Working as part of a new compliance team within a ‘start up’ company, I contributed to the design of processes and systems, supporting the Compliance Co-ordinator in maintaining the company policy directory, assisting.
• Formatting and creating of documents, including policies & procedures. Maintaining effective filing system of current and archived documents.
• Support on the preparation… Show more
• Support on the preparation for registration with regulatory bodies Show less

Newport, United Kingdom

• Working as part of a ‘start up’ oncology company I designed the processes for the reception role.

• A new role that was created, involving checking all reservations coming into the resort the nextday.
• Liaising with housekeeping and maintenance on room availability.
• Balance room types when overbooked.
• Track and record individual and team performance using excel spreadsheets.
• Book and look after repeat guests for the Rooms Division Director.
• Assist the Reception Manager with creating rotas, tracking holidays and completing time sheets.

• Daily briefing and supervising the Front of House team on shift.
• Assisting the team with any queries and resolving issues as and when they arise. Settle sales ledger accounts for agent bookings.
• In charge of the department safe, issuing change to other departments, petty cash and exchange foreign currency

Due to restructure at the Resort the number of supervisors was reduced and I was offered the position of Front Office Agent

Supervise the Manor House front of house team, creating the rota and conducting training

Check in and check out guests staying at the Resort and Manor House. Deal with any queries either face to face on or the phone. Handle various payment methods on a daily basis

Maesteg

Serving behind the bar, clearing tables, stocking the bar and changing barrels. Responsible for opening up in the Afternoon when the landlord required

Ba (Hons), Sport And Leisure Management, 2:2

Advanced Gnvq, Leisure And Tourism, Distinction

Gcse