Leah Mcintyre Email & Phone Number

Alpharetta, Ga, Us

Roswell, Georgia, United States

• Facilitated the processing of new and pending loan applications, ensuring timely completion and accuracy.• Managed day-to-day branch operations efficiently, fostering smooth workflow and customer satisfaction.• Provided comprehensive assistance to members, resolving diverse issues including credit and debit card inquiries, online banking support, and fee refund requests.• Reviewed and opened various types of accounts, demonstrating versatility in account management.• Maintained meticulous documentation and processed necessary paperwork essential for loan bookings.• Cultivated strong relationships with members, offering personalized assistance with loan applications and inquiries.• Orchestrated the application process for a range of financial products including auto loans, personal loans, collateral loans, lines of credit, credit cards, and refinances.• Successfully met and exceeded annual quotas and sales targets, driving revenue growth and customer satisfaction.• Proficiently handled member inquiries and issues related to lending products, demonstrating in-depth knowledge of loan processes and regulations.• Utilized e-services platforms to assist members with online transactions, account management, and troubleshooting technical issues, ensuring a seamless digital banking experience.• Effectively resolved member concerns and escalated complex issues to appropriate departments, maintaining a high level of professionalism and efficiency.• Actively participated in ongoing training sessions to stay updated on new products, services, and technologies, enhancing expertise in e-services troubleshooting and problem-solving.• Consistently met and exceeded performance targets, including call handling metrics and customer satisfaction scores, while adhering to compliance guidelines and quality standards

• Served as a financial service officer at a $370 million credit union, contributing to the processing of new and pending loan applications.• Collaborated with members to resolve diverse issues encompassing credit and debit card concerns, online banking queries, mobile application resets, and fee refund requests.• Cultivated strong relationships with members, demonstrating a personable approach and offering assistance with new or pending loan applications.• Assisted in the efficient processing of wire transfer requests and facilitated payments from other financial institutions.• Managed high call volumes consistently while delivering top-notch customer service.• Handled fraud disputes and claims efficiently, ensuring timely resolution.• Processed title documents accurately and efficiently.• Demonstrated adeptness in multitasking, effectively managing and balancing multiple tasks simultaneously.• Took on the responsibility of training new employees following proficiency in all facets of the loan process.• Managed and processed applications for various financial products including auto loans, personal loans, collateral loans, lines of credit, refinances, and credit cards.• Maintained meticulous documentation and processed all necessary paperwork required for loan bookings.• Proficient in XP 2, Relationship Manager, SWBC, Client Central, Unity, IMM, and DocuSign.• Consistently met monthly quotas and sales goals, contributing to the organization's success.

• Instructed and guided over twenty employees• Trained new employees in procedures• Performed and supervised store closing duties • Counted cash and managed deposit function with banks• Merchandised and ensured store efficiency• Coordinated with corporate offices to learn and apply new information• Completed and maintained store merchandise in Excel documents• Assisted in the promotion of events to enhance sales• Organized employees in stocking and maintaining merchandise• Developed and created visual displays

Madison, Alabama, United States

• Participated in all aspects of the boutique sales• Managed inventory and store operation