Leah Mulenga Email and Phone Number

• Preparing a 3 way daily reconciliation between Audcom, APP collections and 3rd party collections on the APP portifolio• Preparing the daily reconciliation of the APP’s deposits against cash in the bank• Consolidating the portifolio by reconciling Audcom, App collections, APP deposit slips/transfers and cash in the bank account. Any variances noted should be resolved daily.• Managing the APP stock debtor account and ensure that these are kept within the 30days credit period -currently done by marketing• Monitoring and ensuring automation of payments from APP’s- (dash board and after hours)• Ensuring that APPs adhere to MultiChoice operating procedures.• Ensuring other payment platform files are uploaded from Clarity and reconciled.• Monthly review of commission schedules for onward processing by Treasury• Providing support by engaging in APP audits and generate reports on activities and irregularities• Managing all reversal requests raised by APP’s Promptly/ even from the call Center / Front counter and Banks and advise call centre to contact subscribers• Routinely Testing Vendor Platforms for compliancy purposes ( e.g USSD services, Point of sales ) • Conducting UAT tests for new vendors; working hand in Hand with 3rd party integrators from SA to resolve issues with vendors so that our payment platforms are customer efficient• Dashboard monitoring after hours to ensure all platforms are in operation this in addition to liasing with other payment Champions to ensure all portals are up to date• Providing support to marketing in terms of the Eazy self service Payment information that needs updating as systems on the APP’s change• Securitizing all failed payments from third party vendors before sending to the SA team for processing. • Providing technical and billing support to Agents• Providing support to Business Desk as regard to payment Downtimes and assist Call Centre log calls directly to EBS and 3rd party intergrations.

• Handling clients coming to the clinic by receiving and guiding them in a courteous and friendly manner• Managing the front office of the Clinic and answering the phones and directing all queries appropriately• Maintaining a call register for all calls made on the clinic phone lines• Directing clients on the various payment modalities i.e. Insurance, Cash, Account or Members• Carrying out efficient and effective appointments for clients with all Doctors• Providing and marketing clinic products and services• Secretarial duties which include writing minutes and patients reports and referral letters• Stock management of all front office stationery and consumables• Organising meetings for members of staff and Management and presenting monthly reports for activities carried out at front office• Data entry on Smart-Care system• Preparing Monthly Family Account statements for all Family members on scheme with the clinic• Preparing Monthly Coperate Member statements for all Coperate members on scheme with the clinic• Making monthly invoices for the laboratory• Handling day to day sales and doing daily summary sales and also carrying out all VISA transactions and banking them in an appropriate manner.• Banking all sales on a day to day basis• Executing any other duty assigned to me by my supervisor or management

• Handling the companies Customer Relations• Marketing products being offered by the company• Working with company Technicians on workshop sales• Handling all clients queries and complaints• Organizing meetings with would be phone dealers