Develop and implement effective national advertising activity and brand activation. All activities support the commercial objectives of Renault North Territory (UK & Ireland) and European region.Development of through-the-line communications plans including; above-the-line, digital, social & experiential. Key focus on electric vehicle marketing campaigns.Additional: Employee Forum Representative & Mental Health First Aid Champion

Groupe Renault Sales and Marketing Programme including the following 4 rotations:1. Digital Marketing - Marketing CommunicationsWebsite localisation, website customer journey, optimisation & analytics. 2. After sales Planning - After salesNetwork incentive programmes, after sales activity cycle management, performance reporting, parts pricing, margins & seasonalisation. 3. Strategy, Measurement and Deployment, Customer Journey - Total Customer ExperienceLed customer journey projects, coordination with Renault central, development of internal customer communication plan & Z.E. customer journey deep dive.4. Commercial Planning - Marketing PlanningInternal workshops to deep dive into internal reporting, development of commercial KPI reporting, stock management reporting & ensuring the customer is front of mind when commercial decisions are made.

The Network Quality Team play a pivotal role in ensuring that customers expectations are exceeded and continually enhanced. I played a key role within this close knit team ensuring that our common objectives are achieved. My industrial placement year was highly complimentary to my study at University and enabled me to grow my business competencies through my key responsibilities below;Management of Customer Satisfaction and Dealer Quality Programmes - Supplier management and the co-ordination of the Customer Satisfaction Programme including event driven surveys (over 35,000 surveys pa.), mystery shopping and training; ensuring the sales and after sales commitments were met for 2015. - Supported the smooth running of the Dealer Improvement Programmes designed to improve and maintain Customer Experience standards across the network (200+ Dealerships) and to ensure Dealerships were supported and continually enhanced. - Planned and deployed SMS follow up pilot, including set up dealer training and data processes to further enhance the Customer Experience and resolve customer issues successfully. Data Analysis & Interpretation - Analysis of survey results, recommendations to address poor performance, monitoring showroom activity and providing analysis to support Renault UK field teams. - Management of financial department budgeting, £3 million budget with £1 million spend, ensuring all transactions were accounted for and documented. - Designed and implemented internal performance trackers and reports for the 2015 Customer Satisfaction Programme.Communication - Internal and external communication within Renault UK and the dealer network, production and publication of intranet website and animation of best practise to Dealer Network. - Ensured successful resolution of Dealer and Area Manager Queries. - Designed and deployed new dealer staff information packs, to assist the Field Teams and induct new staff into the brand successfully.

Coordinated and led weekly seminar sessions for a group of first year students to facilitate their learning both academically and socially.At Bournemouth University PAL has five main aims and is intended to help students: - Adjust quickly to university life - Acquire a clear view of course direction and expectations - Develop their independent learning and study skills to meet the requirements of higher education - Enhance their understanding of the subject matter of their course through collaborative group discussion - Prepare better for assessed work and examinations.

Townrow department stores have been a family run company since 1871. Through dedication to customer service, quality and style the business has grown, and now trade from four locations in Essex and St. Ives, Cambridgeshire.

AJW Distribution Ltd. is an independently owned company which supplies roofing, cladding and general building materials to a wide variety of contractors, builders, builders merchants and to the general public. Whatever the size of the customer, AJW Distribution always goes that extra mile to satisfy the customer's requirements with a sharp focus on product quality and service.