-Schedule and confirm appointments for wig and bra fittings-Check-in patients upon arrival for appointments-Create and maintain physical and digital patient charts-Call doctors' offices to obtain new prescriptions for patients. Ensure all prescriptions received are uploaded to correct patient chart for billing purposes.-Call insurance companies to verify patient's benefits and coverage-Work with patients via phone to create new orders and answer questions-Check-in packages upon arrival by comparing shipping list with items received-Fulfill patient orders and package for shipping or pick-up

-Support the Center for Colorectal and Pelvic Reconstruction (CCPR) insurance team by obtaining and verifying insurance coverage for new and existing patients; working with patient families, outside providers, and other hospital departments to gather necessary information to support the medical necessity of a patient being seen and treated by CCPR; and working with insurance companies to obtain prior approvals and single case agreements to financially cover the medical care provided to the patient by CCPR.

• Support the GI Liver Center, along with the specialized workload of the Liver Transplantation department, in the care of patients including scheduling outpatient clinic visits and imaging, coordinating outpatient visits across multiple departments, maintaining and updating providers’ calendars, organizing meetings, etc• Review patient charts from previous week’s clinic to ensure all patients are scheduled for appropriate follow ups and providers have placed orders for all imaging and blood work as indicated in the care plan; review patient charts for the upcoming clinical week to make certain patients are scheduled for imaging and have obtained blood work (if needed), and all new patients have necessary medical records from referring provider on file• Responsible for taking ownership of multiple Liver Center clinical projects, including implementing a standard process for ensuring all consent forms for EGL Cholestasis Panels are completed correctly and received by the Sendout Lab in a timely fashion; and retrieving imaging off the Fibroscan machine and uploading all patient imaging to electronic patient charts on a weekly basis• Responsible for creation and implementation of several processes to streamline the clinical visit process for Liver Center patients• Utilize the electronic medical record to communicate with care team members, make patient information inquiries, enter and update information, create and send patient/provider correspondence, monitor work queues, request medical records and images from outside medical facilities, review documentation for relevancy and completeness, label and scan records• Triage incoming patient calls by determining urgency and/or taking messages as it relates to clinical care• Participate in transplant meetings, including maintaining sign in sheet and meeting minutes for the monthly multidisciplinary liver transplant meeting

• Book social and corporate groups; negotiate local and extended stay rates for hotels by seeking out new customers and re-soliciting existing clients• Build and maintain relationships with event venues, local and national businesses, local chambers of commerce, convention and visitors bureaus, and housing agencies to secure long and mutually beneficial partnerships• Work closely with group contacts from initial point of contact past checkout to ensure all needs and requests are met• Help create and implement programs to increase overall guest satisfaction; involve front desk associates in the sales process; and bring in additional business from local and on-line sources • Create physical and virtual marketing materials for use by hotels both online and locally• Participate in weekly calls with the Director of Sales, General Manager, and Revenue manager to set sell strategies for the hotels• Keep up-to-date and detailed records of all sales activities in the sales system• Meet and exceed monthly call goals, as well as monthly, quarterly, and yearly room night and revenue goals• Create accurate billing invoices for submission to clients and hotels' accounts payable departments• Monitor and respond to all customer reviews left on social media and third party websites

• Book social and corporate groups by seeking out new customers and re-soliciting existing clients• Build and maintain relationships with event venues, local chambers of commerce, convention and visitors bureaus, and housing agencies to secure long and mutually beneficial partnerships• Work closely with group contacts from initial point of contact past checkout to ensure all needs and requests are met• Help create and implement programs to increase overall guest satisfaction; involve front desk associates in the sales process; and bring in additional business from local and on-line sources • Create physical and virtual marketing materials for use by hotels both online and locally• Keep up-to-date and detailed records of all sales activities in the sales system• Meet and exceed monthly call goals, as well as monthly, quarterly, and yearly room night and revenue goals• Create accurate billing invoices for submission to clients and hotels' accounts payable departments• Monitor and respond to all customer reviews left on social media and third party websites

• Work with Front Desk Manager and Front Office Director to train staff on standard operating procedures, including any new, changed, or discontinued policies• Assist Front Desk Agents with any issues or questions that arise while empowering them to take necessary actions, outside of their normal responsibilities if needed, to ensure satisfactory experiences and resolutions for any guest issues they may encounter• Work with Housekeeping, Maintenance, and Security to guarantee safe and cleanly accommodations and environment for all guests and staff

• Provide guests with a welcoming and friendly hotel check-in experience while verifying guest identity and method of payment, acknowledging rewards status, and accommodating guest room preferences• Serve as final point of contact upon guest check-out by providing professional and efficient resolution to issues with service, billing, etc• Coordinate with Sales to ensure the Front Desk staff is knowledgeable of and prepared for all groups and events happening within the hotel each week

• Pre-screen incoming submissions by analyzing medical provider information in the internal records system and external sources for provider verification purposes, making field selections and file routing decisions• Request incomplete or missing information by fax, email, or phone• Complete required fields at the validation stage by reviewing submissions quickly and accurately

• Assist customers with banking transactions including opening, maintaining, and closing accounts• Provide answers and solutions to a wide variety of customers' banking issues including unauthorized transactions, negative account balances, and lost debit cards• Process deposits, withdrawals, transfers, payments, night deposits, and mail, and prepare and issue money orders, cashiers and travelers checks

Assembled and delivered meals to guests' roomsGreeted, seated and served guests in the dining roomAssisted the Human Resources manager with various tasksCompared banquet checks and banquet event orders to ensure billing accuracySupervised a wedding reception for 120 guests

Part of opening team for the new Ohio State University UnionSupervised both student and nonstudent employees in a high volume restaurantDelegated tasks, gave guidance and provided staffing coverage wherever needed

Input and rang up customers' coffee, drink and food orders; made drinksKept coffee shop stocked with desserts, other beverages and necessary supplies

Served guests on the pool deckAssembled and tore down café tablesAssisted with taking the "Big Four" and liquor inventoryEnsured an enjoyable stay by providing quick and efficient solutions to any guest problems

Served small to large parties, both plated and buffet styleAssembled, tore down and flipped banquet rooms

Made and sold cotton candy and other concession foodsWorked concessions during special events held at the stadium