Leah Schaafs Email & Phone Number

Barrie, ON, CA

Ontario, Canada

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Toronto, Ontario, Canada

• Ensured daily, weekly, monthly, quarterly targets are achieved
• Nurtured and developed staff customer service skills through training and 1 on 1 coaching
• Stimulated customer retention and generated new customers by providing impeccable service andcreating a welcoming atmosphere
• Strengthened customer relations by utilizing CRM software to document interactions and sales
• Exceeded customer expectations by listening to their needs, resolving issues and maintaining composure under difficult circumstances

Toronto, Ontario, Canada

• Maintained office services by organizing operations and procedures, controlling correspondence, answering phone calls, designing filing systems, reviewing and approving supply requisitions
• Designed and implemented COVID-19 and health and safety policies by establishing standards and procedures correlating with regulations set out by the government
• Developed scheduling systems for operational requirements and following up on work results
• Prepared purchase orders by verifying specifications and price
• Verified receipt of material by comparing items received to items ordered; ensuring all certificate of compliance and material test reports are submitted by suppliers
• Coordinated with upper management to maintain conformance with AS9100D and secure annual re-certification through audit

Toronto, Ontario, Canada

• Provided highly personalized guest-oriented dining experience
• Assisted owners with events, inventories, opening duties and reports
• Oversaw all customer complaints and resolved the problem for the best benefit of the customer and the store
• Trained front-of-house staff on how to provide quality and professional service, up selling and quality control
• Responsible for independently ensuring the readiness for store opening, everyday
• Confer with chefs on daily special menu

Toronto, Canada Area

• Delivered superior customer service; defusing complaints and making sure all customers are satisfied
• Generated new customers while nourishing current clientele
• Strengthened staff performance by providing feedback, improved productivity, created incentives, and increase sales
• Controlled weekly labour projections, cost and scheduling
• Calculated weekly sales summaries, projections and payroll
• Developed a phenomenal team by possessing quality hiring standards, training and performance counselling

Toronto, Canada Area

• Maintained friendly and professional service
• Trained new staff on guest service and expectations, safety procedures, proper food handling and restaurant protocols
• Helped facilitate and serve private parties
• Handled customer requests and complaints with professionalism with the focus to resolve issues promptly
• Managed closing duties, including restocking items and ensuring set up for the following day
• Aware of guests needs in order to provide them not only with good service, but an enjoyable experience

Etobicoke, Ontario

• Oversaw that all operations are opened and closed according to policy
• Analyzed sales promotions and assisted in development of specials
• Established leadership and provided guidance to all team members
• Emphasized proper cash management controls are being followed by all staff
• Coordinated operations to make certain they are properly staffed with trained competent individuals
• Adhere to all government guidelines for proper and safe food and beverage service

Etobicoke, Ontario

• Greeted Guests in a timely and professional manner
• Received beverage orders from wait staff and delivered beverages to guests
• Enthusiastically and appealingly described food and drink specials to guests
• Poured drinks using standard pour according to specifications
• Managed bar revenues, ensuring that all patrons were billed and all cash properlyaccounted for
• Refused to service intoxicated guests

North York, Ontario

• Directed daily merchandising flexing process, daily replenishment process, and store cleanliness standards are properly executed when opening or closing
• Enforced that the register is properly opened and closed, doors are opened and locked and the alarm is set correctly
• Completed store operational requirements by scheduling, payroll and assigning employees; following up on work results
• Managed sales floor and drives retail by: addressing guest concerns, coaching employees, and mitigating product loss
• Achieves financial objectives by analyzing variances; initiating corrective actions
• Oversaw store staff job results by recruiting and training;coaching and counseling, employees; planning and monitoring job results

Woodbridge, Ontario

• Greeted customers
• Explained and discussed type and quality of merchandise required for purchase
• Recommended merchandise based off customers needs and wants
• Advised customers on utilization and care of merchandises
• Provided advice to customers regarding particular products
• Answered customers queries and concerns

Richmond Hill, Ontario

• Coordinated campus advertising efforts and high school recruiting programs
• Managed a micro team of 25+ representatives
• Conducted workshops on topics of time management skills, product knowledge and conviction, advanced sales skills and communication skills
• Through personal consultants, assisted in creating sales goals and taught advanced selling and prospecting techniques to 25+ sales representatives
• Pre-screened and interviewed over 300 applicants
• Preparing business plans, budgets, advertising strategies, staffing techniques, recruiting analysis and staffing forecasts

Richmond Hill, Ontario

• Demonstrated CUTCO cutlery personal network and the generated a referral base of over 250 people
• Mastered the skills of presenting a product, creating a need, asking for the order and handling objections
• Maintained above average sales performance with a 80% closing ratio and $278 average order
• Gave educational and inspirational messages at team meetings
• Achieved 4 promotions in first year with the company
• Participated in key staff program of high level learning to the top 20% in our organization

Concord, Ontario

• Actively received merchandise, checked and signs delivery slips, assisted with unloading as necessary
• Participated in unpacking merchandise, verifying the quality and quantity of items against supporting documents, accepts or returns merchandise according to established procedures
• Authored different forms and prepares documents, maintained files
• Organized distribution and shipping of merchandise, makes necessary verification's against documents, prepared the merchandise and moved it to the appropriate area
• Participated in taking inventory, maintains storage area, organizes and places stock on shelves, ensures area is secure at all times

Markham, Ontario

• Contacted resource people for various information. Contacts transport companies and suppliers in order to expedite, trace or return merchandise that does not conform to specifications or purchase orders
• Arranged for complex or on-site installation
• Maintained department database, prepare routine reports, and file shipping/receiving records
• Resolved lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
• Inspected shipments for damages or defects; records discrepancies or damages and notifies supervisor
• Sorted, counted, packaged, labeled, unpacked, and logged inventory which is shipped or received

Certificate, Human Resources Management And Services

Business Administration And Management, General

Education record