Provides administrative support to the CEO for the primary purpose of maximizing efficiency and effectiveness of the CEO and the senior leadership team.Responsibilities: • Assists CEO in daily activity and priority tracking, including responding to emails and creating priority tasks based upon email communications, and tracking the CEO’s action items from meetings to include in daily briefings and/ or for the CEO task list.• Manages the CEO’s schedule and meeting needs – providing a daily schedule with all necessary materials for the next day’s meetings and schedule conference calls and meetings (internally and externally).• Drafts correspondence and other documents at the direction of the CEO assuring timely responses to internal and external inquiries and requests.• Works collaboratively across SCA to prepare high-quality materials and presentations for the CEO, as well as creating processes to help staff understand how to work with this role.• Organizes and maintains files, records, and correspondence both online (i.e., CRM and easily accessible files) and physical files.• Handles all issues related to the CEO’s financial reimbursements including resolving any issues that may arise.• Assists with special projects and various administrative and clerical duties (i.e., booking travel and accommodations) as requested by the senior leadership team.• Maintains superior relations with key stakeholders including Board members, current/prospective funders, external partners, senior leadership, and staff.

Provided remote strategic support for anywhere from six to nine C-level executives simultaneously, catering services to each executives’ business and their professional needs, saving clients thousands of hours each year. Responsible for day-to-day administrative tasks including, but not limited to, inbox management, scheduling, travel coordination, data and project management, research, and personal tasks.Responsibilities: • Delivered the highest level of administrative support, task management, and customer service to clients• Hosted and notated weekly planning and accountability calls with clients• Supported multiple clients, personalities, deadlines, and priorities throughout the day• Proactively built and managed deep, long-term relationships with clients and acted as their trusted resource and support asset• Enhanced client's effectiveness by helping to identify ways to make their businesses operate more efficiently and help free up their time via delegation strategies• Assisted in keeping clients focused and organized on key business initiatives and goals • Maintained an understanding of the nuances of each client's needs and managed the flow of work that the organization provides for a client• Created processes for inbox, scheduling, project management, delegation strategy, and action plans• Achieved clients' objectives by helping to implement productivity plans, delivering work that is of the highest quality, met customer-service standards; helped resolve problems; executed tasks in a timely way as assigned• Conserved clients' time by reaching out to the team, reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information• Maintained clients’ confidence and protected operations by keeping information confidential• Maximized clients' operational performance by providing helpful resources and technical advice; resolved problems; disseminated tasks, and designed new techniques

Delegate Solutions offers premium-level virtual assistant services for entrepreneurs. Delegate's collective mission is to help reshape the culture of the traditional workforce by providing entrepreneurs with strategic workforce options to help them grow more efficiently and effectively.

Responsible for scheduling, executing and evaluating personal visits, serving as the point-of-contact for the visit program, and maintaining giveaway items for the enrollment division. This position also served as the data manager for visit data and tracking and supporting group visits as needed.Responsibilities: • Coordination and implementation of personal visits, including extensive contact to confirm attendance at events. • Scheduled appointments for prospective students with faculty and staff members.• Maintained and grew Bluffton’s standard of campus visit excellence based on a uniquely personal experience.• Served as the data manager for visit data in recruitment software. Worked with operations manager to have current tracking in place for campus visits. Provided visit data reports and analysis as requested. • Worked collaboratively with the group visit coordinator to develop and implement the visit program. Served as back up for the group visit coordinator, and scheduled group visits and managed the Welcome Center in their absence. Assisted with programming for large group visit events and orientations.• Assisted in recruiting and hiring students for Student Ambassador Team; managed team and provided regular training; worked to develop and regularly update training materials• Set and managed day to day schedules for student ambassadors and provided feedback to group visit coordinator.• Mentored and supervised student workers. Led to set a good example, promote teamwork, and encourage a positive, efficient work environment.• Developed a virtual visit program; oversaw individual remote visit logistics, and larger virtual recruiting events and orientations.• Ordered supplies related to the position, and ordered giveaways for enrollment team and other needs; managed budget and giveaway inventory, tracked expenses and processed invoices.• Supported enrollment marketing team as they promoted personal visit days.

Supported the implementation of direct services to West Ohio Food Bank’s partner agencies including education, policy enforcement, monitoring, new agency recruitment, and food allocations to ensure building capacity and effectiveness of partner agencies. Responsible for all documents, records and reports related to agency efficiencies and compliance.Responsibilities:• Maintained an efficient agency relations department complete with operating and training manuals, updated policies and procedures, and professional presentation of internal and external communication materials.• Monitored partner agencies by conducting annual site visits within service area, observing operations and reviewing documentation to ensure compliance with local, state and federal regulations.• Acted as liaison between the Food Bank and partner agencies by promptly responding to agency calls, requests for information, address complaints/concerns, and providing resources, tools, and technical assistance to assist with agencies' daily needs and to help build capacity to serve more clients• Researched, identified and targeted potential new partner agencies/organizations.• Developed and executed workshops and other training forums to meet the gaps/strengths for growth as identified in agency surveys, on-site inspection reports and other assessments.• Coordinated partner agency meetings, supported program growth and expansion, and developed member agency workshops to ensure the successful operation of agencies.• Maintained accurate records by reviewing monthly agency statistics, updating and maintaining the Food Bank’s agency database and maintaining updated information in partner agency files.• Worked cooperatively with members of the Operations Team to ensure efficient distribution of product to member agencies and their clients.• Conducted orientations for new agencies and their representatives to ensure each agency has the knowledge necessary to utilize the Food Bank’s services.

• Scheduled daily campus visits and assisted with group visit days.• Responded to inquiries from prospective students prior to, during, and after the student's visit.• Collaborated with campus visit coordinator in the coordination and implementation of group visit days and development of personal visit program. Maintained and grew standard of campus visits based on a uniquely personal experience and developed best practices. Improved efficiencies within visit program, increasing number of yearly campus visits by 20%.• Collaborated with Campus Visit Coordinator in the coordination and implementation of special group visit days.• Assisted Student Ambassadors and Admissions Counselors in the management of prospective student visit experiences.• Supervised and worked with student workers in scheduling visits.• Managed Student Ambassador Team, Admissions Welcome Center student workers, and Hospitality Program.

• Hosted customers and filled orders in an efficient and friendly manner.• Handled monetary transactions and performed daily closing duties.• Responsible for production of sale items and special orders.

• Recruited and scheduled volunteers for Habitat for Humanity’s construction sites and ReStore facility• Communicated with volunteers regularly via phone and email to coordinate events and service opportunities; orchestrated volunteer outreach through in-person recruiting, email blasts, and social media content.• Performed data entry and general organization of volunteer information; tracked volunteer participation on Habitat sites using volunteer data management system

PULSE cultivates a community of young servant leaders to transform Pittsburgh by inviting talented university graduates to partner with Pittsburgh nonprofits for a year of service and leadership.• Partnered a nonprofit placement in the Pittsburgh area (Habitat for Humanity of Greater Pittsburgh)• Attended weekly seminars to develop professional skills and personal goals• Lived in intentional community with other program fellows • Assisted with social media output for PULSE