• Offering a range of beauty treatments whilst maintaining a clean and sanitised environment• Designing specific eyelash/eyebrow treatments based upon each individuals needs and requirements• Carrying out teeth whitening treatments to clients using top of the range equipment whilst following UK dental laws and guidelines• Ensuring all safety procedures are carried out before each treatment including patch testing and one to one consultations to spot and avoid any contraindications• Providing the best aftercare advice and upselling products to ensure retention and longevity for the best results• Booking clients, greeting guests, attending to enquiries and resolving customer complaints• Marketing services and products regularly online and via social media

• Producing quotations and proforma invoices for the Sales Representatives• Managing the staff holiday planner• Sending statements and sales invoices to customers weekly• Entering and recording all internal and external purchase invoices using Sage 200• Overseeing equipment stock lists ensuring they are accurate and up to date• Confirming receipt of goods on delivery and preparing all the relevant paperwork prior to dispatch to the client• Chasing debtors to pursue overdue invoices

• Preparing all paperwork/brochures/forms for exhibitions and mail outs• Arranging demonstrations for the sales reps with private individuals, schools and blind societies• Outbound calls to raise awareness of any new products• Placing orders and sending proforma invoices and quotations through Microsoft Great Plains• Upselling the appropriate product depending on the customers’ needs and physical condition• Organising open days and exhibitions with charities and blind societies• Dealing with general customer queries and complaints

• Registering applicants in a professional manner either in person or by telephone• Generating as many market appraisals, viewings and mortgage appointments as possible to achieve my personal and branch targets.• Assisting vendors in the marketing and sale of their properties• Escorting applicants to viewings and open days• Canvassing to any potential vendors by either leaflet dropping or door knocking• Administration – ensuring all files are compliant and up to standard and inputting data onto the Matchmaker system including property details/particulars and purchaser/vendor information

• Dealing with customer queries and complaints• Answering incoming calls for all departments within our company• Preparing all worksheets and parts required for engineers’ daily schedule• Filing purchase and sales invoices• Preparing quotations and contracts and placing orders• Ensuring all health and safety documents and engineers qualifications are up to date

• Dealing with customer queries and complaints• Issuing funds into customer bank accounts• Ensuring all correct documents and information had been supplied as requested• Contracting customers to resolve any issues with applications• Strive to achieve my individual targets on a daily basis